Security Operations Center Operator, Circle K

Circle K

Location:
United States of America, Columbus

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Circle K Security Operations Center Operators support U.S. and Canada stores 24/7, handle alarm monitoring, dispatch emergency personnel, incident reporting, and provide technical assistance for security systems. The role involves multi-tasking, maintaining professionalism, and offering exceptional customer service and communication skills.

Job Responsibility:

Supports all U.S. and Canada stores 24 Hours a day and 7 days a week
Monitors all Circle K alarm systems and dispatches emergency personnel as needed, Police, Fire and Medical
Reports security incidents and provide real time response reporting to include but not limited to robbery, burglary, internal/external incident reporting and internal/external communications
Monitors and supports all digital video recording and camera systems in the field
Conduct routine alarm testing
Provide call center level support utilizing phone and email supporting field operations
Supports Access Control and Card System
Provide and support all Circle K systems related to Security Operations Center to include creating and follow through of work orders for security systems under the Security Operations Center umbrella
Data entry into multiple security software solutions, also including Microsoft Office Suite
Support Company with Security and Loss Prevention needs
Prepares and manages all reports as directed
Communicate effectively with the Security Operations Team to assure business continuity
Ability to handle both common and crisis situations calmly and efficiently
Must display exceptional quality customer service and communication skills
Neat and professional appearance
Must be able to multi-task

Requirements:

Minimum of High School Degree or GED required
Quick learner, ambitious and well organized/structured
Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking
Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus
Experience from store operation, service management or technical support would be a plus but not needed
Ability to understand customer demands and come up with solutions to their problems
High service orientation and willing to help when needed
Must be computer literate in Word and Excel
Good teamwork skills

Nice to have:

Experience from store operation, service management or technical support
Familiarity with Help Desk functions, processes and procedures

What we offer:

Medical, Vision, Dental, & Life Insurance
Bi-Weekly Pay
Full-Time Work
Large, Stable Employer
Work With Fun, Motivated People
Task Variety
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts Available
Tuition Reimbursement

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Security Operations Center Operator