Security & Loss Prevention Agent

• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• Patrol all areas of the property
• assist guests with room access
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Lock property entrances when required
• Conduct daily physical hazard inspections
• Respond to accidents, contact EMS or administer first aid/CPR as required
• Assist guests/employees during emergency situations
• Notify appropriate individuals in the event of accidents, attacks, or other incidents
• Defuse guest/employee disturbances
• Call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle all interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Report to scenes of vehicle accidents/thefts
• Call for assistance using proper code responses
• Complete a Loss Prevention shift summary/daily activity report
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents
• release information only to authorized individuals
• Conduct investigations and gather evidence
• Conduct interviews with relevant parties
• Follow all company policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• Speak with others using clear and professional language
• prepare and review written documents accurately and completely
• Develop and maintain positive working relationships with others
• support team to reach common goals
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems
• Move at a speed required to respond to work situations (e.g., run, walk, jog)
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

Education: High school diploma or G.E.D. equivalent

Chance to be proud of the work you do and who you work with