Securities Services Manager, Citi

Citi

Location:
Philippines, City of Taguig

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Securities Services Manager is responsible for providing full leadership and direction to a Customer Service team that performs customer service activities, ensuring quality standards and productivity expectations are met. The role includes duties such as resolving complex issues, developing employees, leading organizational change, and maintaining compliance with laws and policies.

Job Responsibility:

Resolve issues that include uncommon and complex situations with significant organizational impact
Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
Develop leaders by providing guidance and mentorship in conjunction with succession planning
Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
Recommend new work procedures and contribute to the development of new customer service techniques, models and plans
Drive organizational change through innovation and process improvement, eliminating friction points for team
Achieve team performance excellence to ensure high quality and high volume productivity
Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

5-8 years of relevant experience
Intermediate to senior level experience in a related role with commensurate people management experience
Call Center management experience, preferred
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
Proficient project management skills
Effective written and verbal communication and presentation skills
Influencing and relationship management skills

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities in which they live and work

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Securities Services Manager