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The Seasonal Group Operations Coordinator is responsible for providing administrative support to Aramark Destinations' Commercial Sales Team. This role is heavily involved in data entry, attention to detail, juggling multiple tasks at a time and managing deadlines effectively.
Job Responsibility:
Develop knowledge of hotel property management system (PAR Springer Miller aka SMS)
Understand how to navigate Microsoft Teams and Outlook, including shared inboxes
Follow extensive step-by-step procedures for efficiency and streamlined operations
Enter rooming lists and booking details for group arrivals, update passenger counts for meals and activities. Reconfirm group services with Tour Directiors prior to group arrival
Issue invoices and process payments for group reservations
merge templates and provide accurate and concise receipts
Email etiquette with professionalism and proper grammar is imperative
Attend multiple property/reservations meetings (virtual) to review upcoming group arrival details. Must be comfortable speaking to a small group of co-workers about current tasks in a live, virtual setting
Must be able to work efficiently and be prepared to help wherever needed
Additional tasks as assigned by the Commercial Sales Team
Reports to Senior Sales Operations & Connectivity Manager
Requirements:
A high school diploma or GED equivalent is required
Tech savvy skills are required with a strong ability to effectively utilize Microsoft Office Suite, including OneNote, Outlook, and Excel
Must have excellent oral and written communication skills as well as fluency in written and spoken English language
Ability to work autonomously without direct supervision
Must have a dedicated work space with a quiet area that is free of interruptions and has fast internet connectivity
Ability to think critically and use of deductive reasoning skills is required
Experience with accounting and heavy data entry with attention to detail is critical with this role
Demonstrates outstanding habits of dependability and attendance
The ideal candidate will reside in the greater Phoenix metro area and must be able to reliably commute to 1661 E. Camelback Road, Phoenix, Arizona for training
Nice to have:
Experience using reservation systems a plus
Previous experience and/or desire to work in hotel and tourism industry preferable