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Se intern

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Marriott Bonvoy

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Location:
China, Nanjing

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

SE Intern position at The Westin Nanjing Xuanwu Lake focused on guest services operations, answering and processing guest requests via various communication channels, operating telephone systems, and ensuring guest satisfaction through follow-up and information provision.

Job Responsibility:

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard
  • Process guest requests for wake-up calls
  • Connect and direct calls to appropriate extensions
  • Receive, record, and relay messages accurately
  • Log guest requests or issues into computer
  • Contact appropriate individuals or departments
  • Follow up with guests to ensure request resolution
  • Provide information about room features, property amenities, and local areas of interest
  • Process room service orders
  • Answer questions on menu selection
  • Record transactions in point-of-sale system
  • Assist guests with internet and guestroom entertainment

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Committed to non-discrimination
  • Empowering wellness environment

Additional Information:

Job Posted:
November 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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