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The Scheduling Specialist role is divided between two distinct roles: Scheduling Specialist and Onsite Arrival Team Member. Each role plays a critical part in ensuring our patients receive timely and efficient care. The person who fills this position will fulfill the responsibilities of Onsite Arrival Team Member.
Job Responsibility:
Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system
triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions
ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone
develops collaborative relationships with peers, patients, providers and visitors
work onsite at the hospital and off site locations, welcome and check in patients for their radiology appointments
verify patient information, complete check in procedures and ensure patients are ready for their appointments
assist patients with any questions or concerns they may have upon arrival
assist some patients with changing procedures for their appointment
enter orders for Mammography and Xray patients and some scheduling of these procedures
Requirements:
Must possess a high school diploma or equivalent
At least six months of experience as a Scheduling Specialist I