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Under the supervision of the PAT and Chart Nurse, the Scheduling Coordinator is responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greeting patients, appointment and procedure scheduling, registration, answering multi-line incoming customer calls and assisting with OnBase and chart assembly. Other duties assigned as needed.
Job Responsibility:
Responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greeting patients, appointment and procedure scheduling, registration, answering multi-line incoming customer calls and assisting with OnBase and chart assembly
Other duties assigned as needed
Requirements:
Three (3) years previous related experience in a large complex healthcare setting
Prior scheduling experience preferably in a healthcare setting
Demonstrated computer skills and be able to work between multiple systems during calls
Excellent communication skills with the ability to communicate clearly both verbally and in writing
Problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
Be a self-starter who is accountable and requires minimal direction and supervision
a person who is open to new ideas
and a creative and flexible individual who is comfortable working in a large, complex organization
Possess the characteristics of professionalism, credibility, commitment to high standards, innovation and accountability
Must be able to work various hours, including overtime, weekends, holidays, and locations based on business needs
Employment is subject to a criminal background check and pre-employment physical
Nice to have:
EPIC trained
Prior "Appt Desk" and procedure scheduling experience