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Become the Bilingual Scheduling and Dispatch Agent we're looking for in Montreal East or Pointe-Claire! Are you looking for a permanent role where your speed, rigor, and bilingualism are essential? Come thrive as an Assignment Agent within a recognized home care company. Whether you are based in Montreal (East) or Pointe-Claire (West Island), your role is vital: you manage the heart of our operations, the perfect matching between our caregivers and our elderly clients. ... You will be responsible for orchestrating the logistics of home care services. Concretely, this means: juggling schedules, using our specialized system (Maya) for scheduling/dispatch, and communicating constantly, with patience and resilience, with our caregivers and clientele. You will need to perform under urgency and pressure, meeting clear performance objectives.
Job Responsibility:
Mastering Scheduling/Dispatch: manage the full placement process for caregivers
Managing Urgency: react quickly to unforeseen events
Communicating Effectively: maintain contact with clients and caregivers
Detail and Rigor: multitask, handle multiple data streams, enter information into Maya software
Requirements:
Bilingualism (French/English)
Experience in Scheduling or Dispatch
Versatility and Speed
Rigor
Comfort with performance evaluation (KPIs)
What we offer:
Performance Bonus: 25% bonus on base salary paid quarterly
Permanent Employment
Flexible schedule (choose arrival time between 8 a.m. and 9 a.m.)
Human Environment: good-natured team with great cohesion
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