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Scality Storage Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role provides operate, admin and consulting support on storage infrastructures and operating systems as part of HPE Operations’ IT services organization. The position is hybrid, requiring two days a week onsite, and offers comprehensive benefits, professional development opportunities, and an inclusive workplace culture.

Job Responsibility:

  • Resolve customer’s issues via the telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
  • Provide consulting support in his/her area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents
  • Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
  • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

  • Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Scality, DDN Storage, GPFS, Luster
  • Good Knowledge on Parallel/Distributed file system
  • Firmware and management experience on above Storage
  • Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)
  • Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
  • Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
  • Troubleshooting performance related issues on HW and Operating system
  • Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX
  • Should be ready to work in 24x7 rotational shifts and on weekends
  • Good written and verbal communication skills (Mandatory)
  • Zeal for going the extra mile to solve customer issues
  • Complex troubleshooting experience and Logical Problem-solving approach
  • Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

  • Certification on any of the Scality, DDN Storage, GPFS, Luster
  • Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV
  • Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
  • Tools Knowledge on ServiceNow
  • ITIL certification is an added advantage
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
June 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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