Scaled Customer Success Manager Jobs

New

Growth Customer Success Manager

Anaconda is seeking a talented Growth Customer Success Manager to join our team ...

Location

United States

Salary:

74500.00 - 107500.00 USD / Year

Anaconda

Expiration Date

January 18, 2026

Requirements

4+ years of experience in B2B customer success, technical support, sales, or account management in customer-facing roles, preferably in the software or technology industry
Strong technical expertise in data science, analytics, or related fields
Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
Exceptional written and verbal communication skills, coupled with strong presentation abilities
Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
Experience with customer success platforms such as Zendesk, Salesforce, Catalyst, and Tableau, along with the ability to navigate multiple systems and conduct insightful data analysis
Demonstrated ability to consistently surpass revenue growth and retention targets
High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
Experience with Python, data science tools, and analytics platforms is highly desired
You embody our values of Clarity, Care and Candor

Job Responsibility

Employ a digitally-led approach towards our Growth customers by building value-added customer programs
Analyze customer usage patterns to offer adoption insights and best practices, enabling customers to maximize the value they derive from our platform
Work closely with the customer marketing team, product team and product marketing to provide insights for digital programs that enhance customer retention and drive growth
Facilitate value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
Educate customers on new and existing features, strategize to optimize product utility, and share unique product insights and best practices through engaging platforms like Zoom calls
Create technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale

What we offer

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources
bonus
equity

Fulltime

New

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

New

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Job Responsibility

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Success Manager

About the Role: We are seeking an experienced Customer Success Manager to overse...

Location

Salary:

2000.00 - 2700.00 USD / Month

RemotivateJobs

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills (neutral, customer-friendly tone)
4+ years of experience in customer support management, ideally in e-commerce/DTC or SaaS
Experience leading teams in high-volume environments (500+ tickets/day)
Hands-on with customer escalations (tickets, calls, Trustpilot reviews, chargebacks)
Proficiency with Gorgias (or similar helpdesk), Shopify, Slack, Notion, Google Workspace
Familiarity with automation tools (Zapier, AI, n8n) – able to scope and manage implementations with consultants
Strong data-driven mindset: reporting and dashboards (Looker Studio, Google Sheets, etc.)
Calm under pressure – able to prioritize and act quickly during spikes
Empathetic yet decisive – able to balance customer satisfaction with protecting the company’s reputation
Process-oriented: skilled at building SOPs, macros, and escalation systems

Job Responsibility

Overseeing all customer support operations: tickets, social comments/messages, Trustpilot reviews, chargebacks
Managing and mentoring a team of 2–3 agents, scaling to 6–8 in the next 12 months
Setting and enforcing SOPs, macros, escalation rules, and quality control standards
Monitoring CSAT, NPS, Trustpilot, ticket volume, response times, and chargeback rates
Planning and coordinating automation projects (AI, Zapier/n8n, Gorgias AI integrations)
Personally stepping in for high-risk escalations (angry customers, VIPs, legal issues)
Collaborating cross-functionally with marketing and operations to ensure customer feedback informs business strategy
Providing weekly performance dashboards and actionable insights

What we offer

Career path to Head of CS / CX Lead as the team scales
Huge potential for upward mobility as part of a fast-growing global brand
Paid training in automation and customer success tools
Work with international consultants on cutting-edge AI and automation projects
Friendly, collaborative, and laid-back internal culture
Paid benefits: 10 vacation days/year, 5 sick days/year, paid national holidays, 13th salary, loyalty bonus, unlimited approved book/course budget
Flexibility and independence once trained, with global exposure to cross-functional projects

Fulltime

Mid-Market Customer Success Manager

This role requires a seasoned Customer Success Manager to grow our relationships...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
Proven ability to own, delight, and grow top customer relationships
Skilled at driving value and retention through a consultative, relationship-driven approach
Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
Comfortable getting into the details and solving problems independently
Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly

Job Responsibility

Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management
Provide day-to-day guidance and support to managed accounts
Expand customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for Qualia users

What we offer

Comprehensive health plans
A 401k program
Commuter benefits
Professional development
Parental leave
A flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
A variety of internal virtual events to keep employees connected