Scaled Customer Success Manager Job at Airtable (San Francisco)

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , Denver

Salary:

94000.00 - 110000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
Strong interpersonal skills
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects

Job Responsibility

Identify and understand project risks
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks
Develop and deliver project plans and RAID logs
Provide ongoing deployment progress to management
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner
Coordinate internal resources as required
Prepare and coordinate client training
Transition customer or partner from sales to customer success or business development

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , San Francisco

Salary:

111000.00 - 130000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
comfortable communicating at multiple levels within an organization (executives to analysts)
Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

Job Responsibility

Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
Develop and deliver project plans and RAID logs based on templates
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
Coordinate internal resources as required, drive project to release on time with high-quality
Prepare and coordinate client training
consult and help customers or partners understand product features and benefits

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

Customer Success Manager

We are growing our Client Solutions team to support and expand Alloy’s SMB and M...

Location

United States , Washington, DC; Denver, CO; Vancouver, BC

Salary:

75000.00 - 137500.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles
Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes
Proven project management abilities with excellent organization, follow-through, and work ethic
Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results
Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management
Passionate about improving processes and workflows to create repeatable customer success models
Strong relationship-building skills across various personas, from day-to-day users to executive sponsors
Experience managing renewals and expansions, ideally at scale
An ownership mindset demonstrating drive, initiative, energy and a sense of urgency

Job Responsibility

Manage a portfolio of 15–30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth
Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements
Monitor account health, manage by exception, and focus efforts where they will have the highest impact
Drive retention and expansion through business value reviews, renewals, and growth-focused conversations
Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes
Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references
Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality
Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs
Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering

What we offer

Annual On-Target Bonus (OTB)

Fulltime

Customer Success Manager

We are seeking a highly motivated Customer Success Manager to join our dynamic t...

Location

Japan , Tokyo

Salary:

Not provided

AppTweak

Expiration Date

Until further notice

Requirements

You are fluent in Japanese
You have an intermediate level in English
Bachelor’s degree in Business, Communication, Marketing, Sales or any relevant field
3 - 5 years of relevant experience in customer success or client-facing positions
Experience at a SaaS company or on the client side
Extremely hungry character ready to learn and grow in a fast-paced environment, all the while maintaining a resilient attitude
Analytical mindset: proficiency with data analysis tools and a proven track record of working with complex data
Excellent communication, presentation, and writing skills: you can build meaningful and trustworthy relationships with clients through transparent communication
Team player and over-communicator: proven track record of proactively sharing and asking for feedback, and looking to add to the culture and skills of a growing team
Curious and creative: you are familiar with core customer success terminology and want to expand your knowledge in SAAS customer success

Job Responsibility

Assist new Enterprise clients in navigating the onboarding process
Provide comprehensive product training and share best practices to empower clients to maximize the value of our software solutions
Act as the primary point of contact for client inquiries and promptly address their needs
Foster and nurture strong, long-term relationships with clients, serving as their trusted advisor
Implement strategies to retain and reduce churn at scale among existing clients
Regularly engage with clients to assess satisfaction levels and proactively identify and address any potential concerns
Collaborate closely with our support team to ensure timely resolution of client issues
Identify opportunities for upselling and collaborate effectively with the sales team to expand client usage and adoption of our solutions
Lead the AppTweak ASO Community to inform current users and prospects about ASO news and AppTweak updates
Maintain a deep understanding of the AppTweak’s products and services and stay up-to-date with all the latest industry trends and updates

What we offer

Hybrid/remote work policy
Possibility to take 2 weeks of remote work abroad when you first join AppTweak
Opportunity to have a strong impact in AppTweak’s expansion
Yearly regional team building to meet all your colleagues from the APAC team
Attractive benefits and insurance coverage
A unique culture based on 4 values: Learn, Play, Perform, Friendly
Work with a young, driven, and multicultural team
A diverse team within a flat hierarchy: altogether we speak more than 15 languages
Opportunity to connect with a variety of high-profile apps and games across different verticals
Flexibility in your work and opportunities for continuous learning and creative thinking

Quality Assurance Manager, Customer Success

Cash App is seeking an experienced Quality Assurance (QA) Manager to drive the s...

Location

United States , Bay Area

Salary:

98300.00 - 184300.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

5+ years in Customer Support, Quality Assurance, or related operations roles with increasing leadership scope
3+ years of people management experience, including leading managers or cross-site teams
Proven experience developing and executing quality or operations strategy at scale
Experience managing QA programs across internal and partner or vendor sites
Expertise with Quality Management Systems (QMS), AutoQA, and data visualization tools
Strong strategic thinking, analytical, and storytelling skills
Excellent communication and influence skills, with a proven ability to engage senior stakeholders across departments
Highly organized, adaptable, and comfortable working in a fast-paced, evolving environment

Job Responsibility

Lead and mentor a team of QA Leads and Partner QA Managers, fostering leadership development, accountability, and operational excellence
Define and execute the global QA strategy in alignment with Customer Operations and Cash App's broader operational objectives
Ensure internal and partner QA programs operate consistently and meet high quality standards globally
Partner with Customer Success, Training, Product, Operations, and Data to drive improvements in workflows, tooling, and customer experience
Champion the use of AutoQA and QMS tools to scale QA accuracy and efficiency
Identify and execute initiatives that increase QA efficiency, consistency, and automation

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Scaled Customer Success Manager

Airtable

Location:
United States , San Francisco ▼
New York
Austin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 05, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Scaled Customer Success Manager

Customer Success Implementation Manager

Customer Success Implementation Manager

Customer Success Manager

Principal Customer Success Manager

Principal Customer Success Manager

Customer Success Manager

Customer Success Manager

Quality Assurance Manager, Customer Success

Scaled Customer Success Manager

Airtable

Location:United States , San Francisco ▼New YorkAustin

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 05, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Scaled Customer Success Manager

Customer Success Implementation Manager

Customer Success Implementation Manager

Customer Success Manager

Principal Customer Success Manager

Principal Customer Success Manager

Customer Success Manager

Customer Success Manager

Quality Assurance Manager, Customer Success

Location:
United States , San Francisco ▼
New York
Austin

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
December 05, 2025