Scaled Customer Success Manager

You'll be one of the first Scaled CSMs at Prolific, helping to build a world-class scaled customer success function for 35,000+ researchers. Your mission: ensure researchers launch successful studies, adopt advanced features, and achieve their research goals—all at scale through smart automation, strategic outreach, and high-leverage touchpoints. This isn't a traditional account management role. With Prolific, researchers are driving breakthroughs in science, technology, and society - and they publish a new study every 2 minutes! You'll work across hundreds or thousands of researchers simultaneously using data, automation, and one-to-many engagement strategies. You'll also help shape the playbooks, tools, and approaches that define scaled CS at Prolific.