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Experience in application support, working with SLAs, CHR delivery processes, and fulfilling customer requirements, along with participation in SAP project implementation activities
Strong understanding of Sales processes, Contract Management, Pricing concepts, Order-to-Cash (OTC), Partner Determination, Text Management, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM)
Provide on-demand support to Global Business Process teams, Operational Divisions, and partners responsible for data center administration (database administration, upgrades, performance optimization, etc.)
Accountable for resolving solution issues escalated to the Global Support team
Ensure tickets are thoroughly analyzed, responded to, fixed, tested, and tracked until closure as per defined processes
Analyze release contents within the functional area and recommend optimal testing strategies
Coordinate with regional/local support teams and the testing factory to ensure proper execution of the release validation process
Analyze, challenge, and validate functional recommendations and proposed actions related to the assigned domain
Collaborate with Global Data Excellence teams and Business Process Leaders for problem-solving and enhancements
Contribute to reviewing, validating, and specifying core bugs and enhancement requirements, including participation in testing and validation activities
Hands-on involvement in configuring Master Data and Document Types (Sales Order Types, Delivery Documents, Billing Documents, Credit/Debit Memo), including special order types such as Third-Party Processing, Consignment Processing, Inter-Company Billing, and Inter-Company Stock Transfers
Configure key SD functionalities including Availability Check, Material Listing/Exclusion, Rebate Processing, Deliveries, and Post Goods Issue
Requirements:
Experience in application support, working with SLAs, CHR delivery processes, and fulfilling customer requirements, along with participation in SAP project implementation activities
Strong understanding of Sales processes, Contract Management, Pricing concepts, Order-to-Cash (OTC), Partner Determination, Text Management, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM)
Provide on-demand support to Global Business Process teams, Operational Divisions, and partners responsible for data center administration (database administration, upgrades, performance optimization, etc.)
Accountable for resolving solution issues escalated to the Global Support team
Ensure tickets are thoroughly analyzed, responded to, fixed, tested, and tracked until closure as per defined processes
Analyze release contents within the functional area and recommend optimal testing strategies
Coordinate with regional/local support teams and the testing factory to ensure proper execution of the release validation process
Analyze, challenge, and validate functional recommendations and proposed actions related to the assigned domain
Collaborate with Global Data Excellence teams and Business Process Leaders for problem-solving and enhancements
Contribute to reviewing, validating, and specifying core bugs and enhancement requirements, including participation in testing and validation activities
Hands-on involvement in configuring Master Data and Document Types (Sales Order Types, Delivery Documents, Billing Documents, Credit/Debit Memo), including special order types such as Third-Party Processing, Consignment Processing, Inter-Company Billing, and Inter-Company Stock Transfers
Configure key SD functionalities including Availability Check, Material Listing/Exclusion, Rebate Processing, Deliveries, and Post Goods Issue