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We're looking for an external SAP SD/CS Consultant to support and extend an existing team, covering both project/change delivery and advanced support activities. The consultant will operate in the EMEA time zone, working fully remote from within the EU. This is a long-term opportunity with strong extension potential beyond the initial contract.
Job Responsibility:
Deliver projects and change requests across: Order to Cash (SD)
In-house Repairs / Service (CS)
Handle Level 2 & Level 3 support issues in line with defined SLAs
Perform service requests and operational support activities
Create, analyse, and resolve incidents within SLA
Problem Management & Root Cause Analysis for complex issues
Act as a liaison with cross-functional teams (internal & external to IT/CIT)
Ensure stable and efficient SD/CS process execution for the business
Requirements:
Strong hands-on experience with SAP SD and SAP CS
Solid understanding of Order to Cash processes
Experience supporting service / repair processes within SAP CS
Proven L2/L3 support capability in a production SAP environment
Experience working with incident, problem, and change management
Ability to work independently in a remote, international setup
English fluency (spoken & written)
Nice to have:
Experience with SAP SD/CS archiving projects, including: Sales orders