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Sap managed cloud manager

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NTT DATA

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Location:
India , Bangalore ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The SAP Managed Cloud Manager role requires over 20 years of experience in SAP Managed Cloud and hosting, with a strong focus on Basis Administration and leadership. Candidates should have extensive knowledge of AWS, Azure, and GCP, along with ITIL and project management skills. A bachelor's degree is required, and certifications like ITIL and PMP are preferred. The position involves managing vendor relationships, handling escalations, and driving continuous improvement in SAP technologies.

Job Responsibility:

  • Manage outsourced hosting vendors and ensure collaboration within teams for customer success
  • Handle escalations beyond regional delivery managers working with counterparts and/or customers
  • Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement
  • Create strategic roadmap for SAP applications/Digitalization and infrastructure in an enterprise IT environment
  • Manage reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items
  • Well-versed in multiple facets of the SAP Ecosystem
  • resolves complex inter and intra-platform issues
  • Ensures both the Managed Cloud and AMS Basis Teams operate as one, following the same standard operating processes and procedures
  • Supports the workload management and shifting of workloads between both the Managed Cloud and AMS Basis Teams
  • Responsible of ensuring all Managed Services Basis Teams adhere to contractual service level agreements in responding to alerts, customer requests, and other SLA requirements
  • Recommends, assists in implementation of, and ensures compliance with the policies and procedures affecting the delivery of Basis services to all itelligence customers
  • Assists in the hiring and retention of the Basis Administrators that make the Managed Services Basis Teams
  • Participates and helps mitigate customer escalations related to the Basis Services being delivered by the Managed Services Basis Teams
  • Provides coaching and support to their team members in areas such as technical problem solving, workload management, and soft skills
  • Contributes effectively to estimating and comparing financial impacts of technology solutions
  • Provide guidance to team during high-level architecture, system sizing, and infrastructure requirements definition for future state SAP landscapes
  • Works collaboratively with a diverse team in a globally distributed organization
  • Provide thought leadership and continuous improvement ideas for defining and achieving objectives
  • Coordinate with the team to ensure that PMO standard toolkits and methodologies are being adopted and maintained

Requirements:

  • 20+ years of experience in SAP Managed Cloud and hosting domain
  • About 10-15 years of Basis Administration/Hosting/Data Center operations experience
  • About 5-8 years of progressive leadership experience
  • Broad and deep working experience in multiple and newer SAP technologies
  • Experience and working relationships with hyper-scalers - AWS, Azure, GCP
  • Well versed with ITIL standards
  • Manages projects effectively to obtain targeted business outcomes
  • Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint
  • Bachelor's degree required
  • Flexible to Travel based on the project need for a long term
  • Strong executive presence and ability to interact at various levels
  • Leadership through communication, coaching, and mentoring to achieve collective success
  • Excellent facilitation skills to build relationships and foster trust at all organizational levels
  • Excellent soft skills and verbal and written communication skills
  • Proven ability to transfer knowledge and stay aware of current trends and technical advancements
  • Able to link the business wish to an IT solution
  • Passionate about SAP, ready to learn and grow

Nice to have:

  • ITIL certification and PMP certification definitely a plus
  • Strong proponent of automation and hand-on experience is a plus

Additional Information:

Job Posted:
February 14, 2026

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