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LeverX is looking for an SAP AMS Project Manager to oversee and manage the delivery of SAP Application Management Services.
Job Responsibility:
Lead the SAP AMS team to provide support, maintenance, and enhancements for SAP modules (e.g., FI/CO, MM, SD, PP, HCM, etc.)
Manage end-to-end incident, problem, and change management processes
Ensure service-level agreements (SLAs) and KPIs are consistently met or exceeded
Serve as the primary point of contact for business users, IT stakeholders, and external vendors
Coordinate with SAP functional and technical consultants to resolve complex issues and implement improvements
Monitor system performance, analyze recurring issues, and drive root cause analysis
Plan and manage minor enhancements, break-fix work, and service requests
Facilitate knowledge transfer, documentation, and training for support teams
Continuously assess AMS delivery efficiency and implement best practices for service optimization
Participate in governance meetings, prepare reporting dashboards, and support audits/compliance requirements
Requirements:
1-3 years of experience in a relevant position
SAP certification(s) in relevant modules or project management
Experience with SAP S/4HANA environments
Familiarity with tools like Solution Manager, ServiceNow, JIRA, or similar ITSM platforms
Prior experience in managing AMS transitions and hypercare support phases
Solid understanding of ITIL processes and AMS best practices
Good communication skills
Excellent troubleshooting and problem-solving skills
Strong leadership skills, deep technical understanding, and excellent stakeholder management to ensure smooth post-implementation support and operational excellence