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Sampling Fulfillment Assistant

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Phillip Jeffries Ltd

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Location:
United Kingdom , London

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Sampling Fulfillment Assistant to support our UK and EU sampling operations in our London office. In this role, you’ll play a vital part in delivering the Phillip Jeffries experience to our international clients by ensuring every sample reflects our standards of quality, accuracy, and urgency. This is a hands‑on, detail‑driven role ideal for someone who takes pride in precision, thrives in a fast‑paced environment, and enjoys being part of a collaborative team.

Job Responsibility:

  • Pick, pack, and prepare memo samples based on daily request lists
  • Process shipments using DHL, Royal Mail, Prestige bike service, and courier software
  • Ensure samples are shipped accurately, on time, and with care
  • Notify leadership immediately of any shipping, inventory, or system issues
  • Scan, shelve, and organize incoming inventory, reporting discrepancies as needed
  • Maintain clean, organized, and tour‑ready sampling and storage areas
  • Restock memo cards, tip cards, and packaging supplies
  • Prepare introductory and launch mailer packs for clients
  • Support new collection launches by unpacking, labeling, and shelving materials
  • Assist with packing and preparing launch rep kits for shipment
  • Ensure packing materials and supplies are ready ahead of launches
  • Communicate equipment or material shortages proactively
  • Support showroom sample replenishment and ongoing organization
  • Maintain and organize F‑cuts according to team guidance
  • Assist with basic office and sampling‑related administrative tasks
  • Support Sales and CX teams with sample returns and related paperwork
  • Prepare return documentation and share updates with internal partners
  • Coordinate consolidated return shipments to the U.S. office when needed
  • Restock office and kitchen supplies related to sampling operations
  • Provide showroom support when sampling workload allows

Requirements:

  • Minimum 2 years of experience in customer service, fulfillment, operations, or a similar role
  • Strong attention to detail with the ability to multitask and manage priorities
  • Experience working in a fast‑paced, team‑oriented environment
  • Comfortable using Microsoft Office, shipping carrier platforms, and digital tools
  • Clear written and verbal communication skills
  • Calm, level‑headed approach under pressure
  • Strong time management and follow‑up skills
  • Ability to lift up to 25 kg
  • Willingness to mentor and support temporary team members when needed
What we offer:
  • Competitive salary
  • Company bonus program
  • Annual Cost of Living Increase
  • 23 Paid days off per calendar year
  • Paid bank holidays
  • Company Closure the week between Christmas & New Year's
  • Detailed onboarding plans that outline 30/60/90 goals and trainings
  • Earn Paid time off for community service - Up to 3 days per year
  • Employee Discount on PJ Wallcoverings

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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