Salesforce Support Analyst Jobs

Business Support Analyst

This is a technical, fast-paced role handling system tickets and supporting inte...

Location

United Kingdom , Desford

Salary:

Not provided

Outsource UK

Expiration Date

Until further notice

Requirements

Experience with orders and invoicing
Strong SAP or CMOPS experience
Salesforce experience
Minimum 2+ years’ industry experience (automotive/manufacturing also considered)
Degree preferred (Business, Supply Chain, IT, Engineering, or similar)

Job Responsibility

Handling system tickets
Supporting international stakeholders with orders, invoicing, and system queries

Fulltime

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...

Location

Australia , Melbourne

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

Job Responsibility

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

New

Salesforce Business Analyst

Location: 100% Remote

Location

United States

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

3+ years professional experience
Bachelor’s Degree required
Must be able to obtain and maintain a Secret security clearance
United States Citizenship required
Salesforce Certified Associate certification
Salesforce Certified Business Analyst certification
Salesforce experience working as a Business Analyst
Expertise in eliciting and defining requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria
Experience in translating requirements into viable concept design solutions
Experience helping business stakeholders translate requests into meaningful software requirements/user stories and creating process flow diagrams

Job Responsibility

Collaborates with stakeholders to elicit requirements, business process and operational scenarios
Design Business Processes by analyzing stakeholder requirements, construct business process models, workflow charts and diagrams, evaluate system capabilities, and write specifications/user stories
Facilitate Stakeholder Engagement – Conduct discovery sessions, workshops, and interviews to align business needs with technology solutions
Translate Business Needs into Solutions – Bridge the gap between business users and technical teams by defining clear, scalable solutions
Support requirements decomposition into user stories in an Agile Development lifecycle
Facilitate the creation of functional and technical diagrams and related artifacts
Write Clear & Actionable User Stories – Craft well-defined user stories, including acceptance criteria, to support Agile development
Analyze & Improve Workflows – Assess existing processes, identify inefficiencies, and propose improvements
Configure Systems for Prototyping – Set up basic configurations, such as fields, page layouts, and workflows, to validate business needs
Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements

New

Salesforce Business Analyst

We are supporting a company undergoing a major technology expansion following a ...

Location

United States , Marietta, Georgia

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Strong functional BA background with hands-on Salesforce experience (primarily Sales Cloud)
Ability to communicate effectively with offshore teams and ensure clarity of requirements
Experience in an enterprise environment preferred
Project-based Salesforce experience valued over total years
Excellent communication, documentation, and cross-functional collaboration skills

Job Responsibility

Lead requirements gathering, process mapping, documentation, and user story creation
Serve as the primary liaison between business stakeholders and offshore Salesforce developers
Support UAT, backlog grooming, and sprint-related activities
Review proposed solutions, push back on over-engineering, and promote out-of-the-box Salesforce functionality
Navigate Salesforce comfortably (reports, dashboards, record types, page layouts, basic setup)

Fulltime

Salesforce Technical Analyst

We are looking for a skilled Salesforce Technical Analyst to join our team in Fo...

Location

United States , Fort Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience with Salesforce implementation, configuration, and data migrations
Proven experience with at least one project related to matter management, contract lifecycle, or e-signature solutions
Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders
Familiarity with project management methodologies, such as Waterfall or Scrum, and tools like Jira or Workfront
Proficiency in defining and managing technical acceptance criteria based on business requirements
Salesforce certifications, including Admin and App Builder, are required
additional certifications like Business Analyst or Sales Cloud are preferred
Excellent organizational skills and the ability to simplify complex topics into actionable insights
A commitment to continuous learning, particularly within the Salesforce ecosystem, and adaptability to various communication styles.

Job Responsibility

Analyze current business processes to identify opportunities for improvement and document functional requirements
Define and validate measurable acceptance criteria to align with business objectives and stakeholder expectations
Collect and interpret data to create insightful reports and dashboards for informed decision-making
Communicate effectively with stakeholders to gather requirements, provide updates, and facilitate workshops
Manage and configure Salesforce environments, including user management, security settings, and data integrity
Design and implement custom Salesforce applications using tools such as Lightning App Builder and Flow Builder
Integrate Salesforce with third-party applications, including DocuSign, Litify, and SharePoint, to streamline workflows
Develop and maintain key artifacts, such as solution review presentations, user stories, and integration diagrams
Collaborate with the Salesforce Architect to support initiatives within the Legal Pod
Implement automation solutions to enhance operational efficiency and manage custom objects, fields, and workflows.

What we offer

Access to top jobs, competitive compensation and benefits, and free online training
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in the company 401(k) plan.

Fulltime

Salesforce Business Analyst – OMS

Perfaware is looking for a skilled OMS Business Analyst with recent experience o...

Location

United States

Salary:

Not provided

Perfaware

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as a Business Analyst with at least 1 year focused on Salesforce OMS and inventory solutions
Strong understanding of Salesforce OMS capabilities such as order lifecycle management, sourcing and allocation rules, and omnichannel inventory concepts
Experience with Salesforce platform configuration including Process Builder, Flow, Reports, and Dashboards
Familiarity with integration patterns involving REST/SOAP APIs and middleware platforms like MuleSoft, Boomi or Kafka
Excellent communication and stakeholder management skills to translate business needs into technical requirements
Bachelor’s degree in Supply Chain Management, Information Systems, Computer Science, or a related field

Job Responsibility

Lead discovery sessions to gather and analyze business requirements related to order management, fulfillment, and inventory across omnichannel environments
Document detailed functional and non-functional requirements for Salesforce OMS configurations and integrations
Collaborate closely with Salesforce architects, leads, and business stakeholders to design scalable OMS solutions aligned with business goals
Define user stories and acceptance criteria for Salesforce OMS features including order orchestration, sourcing rules, and inventory reservations
Facilitate workshops and meetings to align cross-functional teams on OMS processes such as Available-to-Promise (ATP), ship-from-store, and returns management
Support testing activities including creating test cases, coordinating User Acceptance Testing (UAT), and assisting with issue resolution during Salesforce OMS deployments
Analyze order and inventory data to identify process improvement opportunities and recommend automation using Salesforce Flow and analytics tools
Maintain clear and up-to-date process documentation, including as-is and to-be workflows for omnichannel order fulfillment

What we offer

Complete and competitive benefits
Collaborative work environment
Competitive compensation
Generous work/life opportunities
Outstanding benefits package that includes paid time off plus holidays
Eligibility for several rewards and recognition programs, including billable bonus opportunities

Fulltime

Salesforce Analyst

Join our Salesforce team and contribute to building scalable, user-friendly solu...

Location

Spain , Madrid

Salary:

Not provided

InStaff

Expiration Date

Until further notice

Requirements

1-2 years of experience working with Salesforce in an admin, analyst, or functional capacity
Confident working in a declarative-first environment, choosing the right tool for each task
Strong communication skills - able to explain technical concepts clearly to both technical and non-technical stakeholders
Fast learner, curious mindset, and comfortable working in a fast-paced, cross-functional environment
Fluency in English (written and spoken) is a must

Job Responsibility

Support the development and customization of Salesforce solutions using Apex, LWC, Flows, and other platform tools
Collaborate with product owners and admins to understand business requirements and translate them into effective technical solutions
Prioritize declarative tools (Flows, Validation Rules, Approval Processes) where appropriate, escalating to code when needed
Participate in QA, testing in the sandbox, and deployment processes
Help ensure the health, scalability, and documentation of the platform by following internal best practices

What we offer

competitive pay
meaningful benefits
the opportunity to shape what work looks like for millions around the globe

Fulltime

Senior Salesforce Business Analyst

The Sr. Salesforce Business Systems Analyst will work closely with Sales, Custom...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

3+ years as a Salesforce Business Systems Analyst or similar role
Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices
Current Salesforce Admin certification, plus at least one additional more advanced certification (e.g. Advanced Admin, Platform App Builder, Service Cloud Consultant, etc.)
Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools)
Experience with at least two Sales and/or Customer Success Operations tools
Excellent analytical and problem-solving skills
Exceptional communication and interpersonal skills
Ability to manage stakeholders effectively and navigate challenging situations
Detail-oriented with a focus on accuracy and quality
Strong organizational and time management abilities

Job Responsibility

Perform Salesforce administrative tasks, including but not limited to, user management, security settings, Lightning page configurations, reports and dashboards
Create and maintain Salesforce Flows to support business needs
Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities
Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems
Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce
Understand business priorities and effectively prioritize tasks and requests
Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives
Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management
Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities
Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities

Salesforce Support Analyst

Daxko

Location:
United States, Birmingham, Alabama

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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Salesforce Support Analyst

Daxko

Location:United States, Birmingham, Alabama

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 08, 2025

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