CrawlJobs Logo

Salesforce Service Cloud Senior Functional Consultant

perfaware.com Logo

Perfaware

Location Icon

Location:
Canada, Vancouver

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Salesforce Service Cloud Senior Functional Consultant role is highly collaborative; will need to work closely with the Business analysts, Product Managers, and Developers teams to deliver quality solutions to our customers. You will be responsible for understanding business requirements, designing solutions, and ensuring successful implementation and adoption of Salesforce Service Cloud functionalities.

Job Responsibility:

  • Collaborate with Business Analysts to gather and analyze business requirements related to customer service processes
  • Work closely with Product Managers to translate business needs into detailed technical specifications and user stories
  • Design and prototype Salesforce Service Cloud solutions, including but not limited to: Case Management, Knowledge Management, Omni-Channel Support, Service Cloud Voice, Einstein AI & Analytics, Service Cloud Console
  • Coordinate with Development teams to ensure proper integration, customization, and automation within the Salesforce ecosystem
  • Facilitate workshops and training sessions to ensure smooth adoption and effective use of Service Cloud features across the organization
  • Conduct gap analysis and provide recommendations for process improvements and best practices in service delivery
  • Perform data migration, system configuration, and validation testing to ensure accuracy and completeness of implementation
  • Provide ongoing post-implementation support, troubleshooting, and optimization to enhance system performance and user satisfaction
  • Stay up-to-date with Salesforce Service Cloud releases and enhancements, ensuring the organization leverages the latest features and capabilities

Requirements:

  • Bachelor’s degree in Business, Computer Science, Information Technology, or a related field
  • 3+ years of experience as a Salesforce Functional Consultant or Administrator, with a focus on Service Cloud
  • Strong understanding of Salesforce Service Cloud features and best practices
  • Experience working with cross-functional teams, including Business Analysts, Product Managers, Architects, and Developers
  • Excellent problem-solving skills and ability to manage multiple priorities
  • Salesforce Certified Service Cloud Consultant certification preferred
  • Experience in global/large-scale Salesforce Service Cloud rollout from inception to post-go-live
What we offer:
  • Complete and competitive benefits
  • Collaborative work environment
  • Competitive compensation
  • Generous work/life opportunities
  • Outstanding benefits package that includes paid time off plus holidays
  • Several rewards and recognition programs including billable bonus opportunities

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Salesforce Service Cloud Senior Functional Consultant

Senior Salesforce Consultant

Ascendix Technologies, founded in 1996, is a global partner in CRM and digital t...
Location
Location
United States
Salary
Salary:
Not provided
ascendixtech.com Logo
Ascendix Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid experience in Salesforce consulting with a focus on client-facing roles
  • Proven leadership in managing delivery across multiple clients or projects (e.g., team lead, co-lead, or senior functional lead)
  • Demonstrated ability to translate business requirements into scalable Salesforce solutions
  • Hands-on experience with Sales Cloud, Service Cloud, and/or Experience Cloud
  • Deep understanding of Salesforce declarative tools (Flows, Reports, Dashboards, Validation Rules, etc.)
  • Strong consulting skills: scope management, stakeholder alignment, and client communication
  • Strong client-facing and verbal skills
  • Bachelor’s degree in Business, Technology, or a related field
  • Applicants must be authorized to work in the United States. We are not able to provide visa sponsorship at this time
Job Responsibility
Job Responsibility
  • Lead discovery sessions and contribute to solution architecture and scope definition
  • Configure Salesforce using declarative tools (e.g. Flows, Reports, Page Layouts)
  • Act as the main delivery consultant across multiple accounts, ensuring on-time, high-quality solutions
  • Collaborate with global delivery teams (developers, QA, architects) to execute projects efficiently
  • Support pre-sales and early client conversations with product demos and requirement scoping
  • Serve as a trusted advisor to clients, guiding best practices and long-term platform success
What we offer
What we offer
  • Competitive compensation package
  • Bonus pay opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company matching
  • Life insurance & disability coverage
  • Paid time off: 3 weeks vacation + 8 national holidays
  • Health savings accounts
  • Health club membership reimbursement
  • Remote work setup and equipment provided
  • Lead impactful projects with major clients
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer

We are seeking a driven Senior Salesforce Developer/Subject Matter Expert to wor...
Location
Location
United States , Torrance
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Salesforce Platform Developer Certification (Level I or II required)
  • Additional certifications such as Sales, Service, Community, or Marketing Cloud Consultant preferred
  • Hands-on experience with Service Cloud, Community Cloud, and Marketing Cloud (required)
  • A minimum of seven years of Salesforce Application Development experience
  • At least three years of leadership experience managing workstreams for enterprise implementations
  • Expertise in Salesforce Lightning Development and Connected Apps
  • Proficiency in Salesforce platform tools such as Apex Classes, Apex Triggers, Lightning Web Components (LWC), Visualforce Pages, and API integrations
  • Knowledge of data migration tools such as Data Loader, MuleSoft, or Informatica
  • In-depth understanding of Salesforce Governor Limits, SOQL, SOSL, and optimization best practices
  • Familiarity with Agile and Waterfall development methodologies
Job Responsibility
Job Responsibility
  • Designing, developing, and providing production support for multiple large-scale projects using Salesforce technologies
  • Leading development workstreams, working collaboratively with both junior team members and cross-functional teams (onshore and offshore)
  • Ensuring adherence to Software Development Life Cycle (SDLC) best practices, including code reviews, process improvements, and mentoring
  • Participating in daily Agile Scrum meetings to foster collaboration
  • Collaborating with customers to define needs and provide innovative technical solutions
  • Developing scalable and future-ready system architectures to meet organizational goals
  • Resolving Salesforce application issues in both test and production environments
  • Conducting performance improvements, such as optimizing batch processes and minimizing critical path windows
  • Preparing thorough documentation for designs, estimates, and developments
  • Supporting production environments as needed, including off-hours, nights, and weekends
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Access to a 401(k) plan
  • Free online training opportunities
  • Competitive compensation.
Read More
Arrow Right
New

Senior Salesforce Business Analyst

The Sr. Salesforce Business Systems Analyst will work closely with Sales, Custom...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
ethoslife.com Logo
Ethos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years as a Salesforce Business Systems Analyst or similar role
  • Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices
  • Current Salesforce Admin certification, plus at least one additional more advanced certification (e.g. Advanced Admin, Platform App Builder, Service Cloud Consultant, etc.)
  • Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools)
  • Experience with at least two Sales and/or Customer Success Operations tools
  • Excellent analytical and problem-solving skills
  • Exceptional communication and interpersonal skills
  • Ability to manage stakeholders effectively and navigate challenging situations
  • Detail-oriented with a focus on accuracy and quality
  • Strong organizational and time management abilities
Job Responsibility
Job Responsibility
  • Perform Salesforce administrative tasks, including but not limited to, user management, security settings, Lightning page configurations, reports and dashboards
  • Create and maintain Salesforce Flows to support business needs
  • Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities
  • Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems
  • Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce
  • Understand business priorities and effectively prioritize tasks and requests
  • Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives
  • Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management
  • Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities
  • Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities
Read More
Arrow Right
New

Senior Business Analyst/Salesforce

We’re seeking a Senior Business Analyst who will work closely with the customer ...
Location
Location
United States
Salary
Salary:
Not provided
radiansys.com Logo
Radiansys
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Dependable team player with proactive communication skills
  • Problem-solving skills with the ability to plan and (re)prioritize and manage change
  • Attention to detail while understanding the big picture
  • 2+ years’ experience as a Business Analyst on Salesforce or similar implementations
  • Experience creating documentation for requirements, design, test, and training
  • Experience with two or more: Salesforce Sales, Service, Marketing and Community Clouds, CPQ & Billing
  • Empathize with and understand users experience for successful adoption
  • Ideate and iterate with a strong bias for action and execution for faster releases
  • Possess kid like curiosity and have an unquenchable thirst for learning and tinkering
  • Do the right thing with honesty and integrity
Job Responsibility
Job Responsibility
  • Conduct discovery and requirements gathering workshop in partnership with functional consultant
  • Serve as the functional expert for Salesforce and stripe and guide customers towards achievable options through configurations and set expectations
  • Excellent oral and verbal presentation skills and experience with driving sprint demos and creating completing deliverables including requirements, design, user stories, and testing documentation
  • Work closely with the Solution Architect and Customer resources to ensure the system meets the needs of the Customer
  • Stay abreast of marketplace solutions for delivering a comprehensive solutions with available off the shelf components
Read More
Arrow Right
New

Senior Pre-Sales Solution Architect

Zennify seeks a Senior Pre-Sales Solution Architect as a critical part of our gr...
Location
Location
Salary
Salary:
150000.00 - 180000.00 USD / Year
Terazo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in pre-sales, solution architecture, or technical leadership in Salesforce consulting for financial services
  • Strong background in solution design for FSC, Data Cloud, integrations, APIs, security, and identity
  • Demonstrated success shaping complex deals, building estimates, responding to RFPs, and writing SOWs
  • Experience reviewing and refining AI-assisted outputs with a structured approach to quality, compliance, and brand tone
  • Proven ability to lead cross-functional work, and manage concurrent pursuits
  • Excellent communication skills with executives, product owners, and engineers
  • Bachelor’s degree in a relevant field, or equivalent experience
Job Responsibility
Job Responsibility
  • Lead discovery and scoping sessions, clarify objectives, metrics, constraints, and risks
  • Translate business goals into solution options across FSC, Data Cloud, Mulesoft, identity, security, and analytics
  • Build clear level-of-effort estimates, staffing plans, timelines, and assumptions from discovery inputs and complexity drivers
  • Direct a deal-desk function to prepare proposals, SOW sections, assumptions, exclusions, and executive decks
  • Pilot AI agent support for first-draft artifacts within defined guardrails, ensure human-in-the-loop quality, and track rework
  • Map pre-sales processes, identify bottlenecks, and recommend realistic agent use that reduces cycle time and improves consistency
  • Maintain templates, playbooks, and reusable components to improve speed, margin, and win rate
  • Present solution and commercial narratives to executives and technical stakeholders
  • Align pricing, terms, and assumptions with Sales and Delivery, and ensure a clean, documented handoff into execution
What we offer
What we offer
  • Pawreavement & Pawternity Leave: Two days off of work if you bring a new furry friend home, and two days off of work if you have to say goodbye to one
  • Unlimited PTO
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Consistently delivering against targets
  • reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • Forecast renewals by working cross functionally with sales, renewals and operations
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right
New

Media Coordinator

Do you want to learn and grow in your marketing career? Are you a team player wh...
Location
Location
United States
Salary
Salary:
Not provided
Zion & Zion
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Communications, Business Administration, or similar
  • Meticulous and detail-oriented
  • Strong oral and written communications skills
  • Analytical mindset with a knack for rapid troubleshooting and ability to problem-solve independently
  • Proactive team player willing to roll your sleeves up and help the team as needed
  • Excellent interpersonal skills needed to work in a cross-functional company environment
  • Experience at an agency (internships too) a plus
  • Ability to multi-task across multiple tasks and projects
Job Responsibility
Job Responsibility
  • Manipulate data in Excel
  • Learn new platforms/tools quickly
  • Manage and coordinate client changes (e.g., offers, media schedules) with Media team
  • Take detailed notes during client-related meetings and send recap emails to the team following the meeting
  • Check in on campaign pacing and optimization opportunities for media campaigns
  • Update reporting docs and perform data entry for media client reporting
  • Traffic creative assets to vendors and internal teams
  • Gather proof of performance assets for media campaigns
  • Keep media flowcharts updated in coordination with media planner/buyers
  • Help to maintain and oversee monthly media budgets and ensure proper and timely invoice reconciliation occurs
Read More
Arrow Right
New

Senior Process Technologist

Are you ready to dive into the heart of innovation and take charge in scaling up...
Location
Location
United Kingdom , London
Salary
Salary:
40000.00 - 45000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven hands-on experience in process development within a manufacturing setting
  • Demonstrated success in scaling up new products
  • Strong problem-solving abilities and adaptability in a dynamic environment
  • Excellent communication and collaboration skills
Job Responsibility
Job Responsibility
  • Lead the scaling up of new products, ensuring seamless integration into our production line
  • Conduct trials and analyse results to optimize processes and enhance efficiency
  • Collaborate with cross-functional teams to troubleshoot issues and implement effective solutions
What we offer
What we offer
  • Opportunity to work with a forward-thinking team dedicated to innovation
  • Room for professional growth and development in a supportive environment
  • Chance to make a meaningful impact and contribute to the success of exciting projects
  • plus package
Read More
Arrow Right
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.