Salesforce Project Manager - Service Operations

• Ensure smooth operations and governance of Salesforce services, adhering to enterprise policies and compliance requirements
• establish and enforce governance structures for Salesforce platform operations
• Act as the main liaison between stakeholders, vendors, and internal teams
• ensure transparent communication with leadership, IT teams, and business stakeholders
• Monitor service performance, address escalations, and drive continuous improvements
• serve as the primary contact for escalations, issue resolution, and service-related inquiries
• Lead Salesforce service transition projects, ensuring smooth onboarding and operational handover
• manage timelines, risks, and deliverables for Salesforce operational initiatives
• Support change management efforts, ensuring minimal disruption and alignment with business objectives
• maintain documentation and reporting frameworks for visibility on service performance
• Ensure efficient license utilization, tracking usage, and aligning with procurement guidelines
• conduct periodic audits and reporting on license allocation
• Work closely with procurement teams to facilitate renewals and contract negotiations

• Strong knowledge of Salesforce operations, deployments, and governance best practices
• Strong stakeholder management and communication skills, with experience liaising across business and IT teams
• Ability to analyze service performance metrics and drive strategic improvements
• 5+ years of experience in project management
• 3+ years of hands-on experience working with Salesforce, including platform administration, governance, or consultancy
• Preferred certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, or PMP)

Preferred certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, or PMP)

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach