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We are seeking an experienced Salesforce Developer specializing in Salesforce Revenue Cloud and CPQ to collaborate with internal clients on requirements and deliver solutions in a complex Salesforce environment. In this role, the incumbent is also responsible for providing operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects. The incumbent, who must have strong technical skills coupled with information systems experience, is also responsible for understanding related industry best practices and ensuring that those practices are integrated in our systems at an appropriate level.
Job Responsibility:
Design, build, and deliver quote-to-cash (Q2C) solutions using Salesforce Revenue Cloud and CPQ, from early process discovery through implementation and deployment
Partner closely with internal business stakeholders to gather, analyze, and translate business needs into well-designed Revenue Cloud solutions that follow Salesforce best practices and provide a strong user experience
Facilitate requirements and process discovery sessions to document current-state and future-state Q2C processes and functional requirements
Collaborate with integration and enterprise architecture teams to design Salesforce integrations with ERP and other downstream systems and communicate those designs clearly to both technical and non-technical stakeholders
Build scalable and maintainable solutions, including declarative configurations and custom development, and validate designs through prototypes or proof-of-concepts when needed
Act as a solution owner for assigned initiatives, ensuring scope, timelines, and outcomes remain aligned with business expectations
Review solution designs prior to development to ensure alignment with requirements, architectural standards, and platform best practices
Provide hands-on configuration and development support across Revenue Cloud and CPQ, including products, pricing, approvals, quoting, billing, amendments, and renewals
Serve as a technical and functional subject-matter expert for Salesforce Revenue Cloud, clearly explaining platform capabilities, limitations, and recommended approaches to internal partners
Evaluate and recommend the appropriate balance of declarative configuration versus custom development, outlining trade-offs, risks, and long-term maintainability
Maintain and manage Salesforce development environments, including multiple sandboxes, scratch orgs, and the production org
Implement CI/CD pipelines and use version control systems (Git, GitHub, Bitbucket, or similar) to ensure smooth promotion of changes from Development to QA to Production
Collaborate with the team to plan and execute deployments, manage change sets or automated deployments, and troubleshoot issues during release cycles
Ensure proper version control, branching, and merge strategies are followed to maintain a stable production environment
Contribute to Salesforce release readiness, including validating changes, running tests, and ensuring Revenue Cloud/CPQ functionality remains intact after upgrades
Contribute to solution sizing and effort estimates, identifying dependencies, risks, and implementation considerations
Stay current on Salesforce Revenue Cloud, CPQ, and platform enhancements, assessing how new features and releases can be leveraged within the organization
Field incoming problem tickets from end users to resolve system related issues
Uphold SLA for all issues related to supporting business systems
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Communicate application problems and issues to key stakeholders (i.e. management, developers, and system users)
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Maintain currency, completeness, and accuracy of all documentation
Maintain an awareness of industry best practices for related information systems
Requirements:
University degree or college diploma in an IT discipline or related experience
Salesforce certifications such as Revenue Cloud Consultant, CPQ Specialist, Platform Developer and Administrator are definite assets
Formal Business System or Business Analyst Training
2 - 5+ years of experience in developing & delivering solutions in Salesforce and related working experience with Revenue Cloud and CPQ
Proven experience working with Salesforce Revenue Cloud, CPQ, Sales Cloud and Service Cloud, and a proven understanding of the software development lifecycle
Complete understanding of data models, product/pricing master data management and standard ERP integration reference architecture
Hands-on declarative configuration expertise implementing products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes
Working knowledge of Salesforce Lightning components, configuration, object relationships, app management & administration
Proven experience managing ticket/support queues & SLAs, combined with excellent customer service skills
Proven experience with business and technical requirements analysis, business process modeling and data modeling
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Working technical knowledge of scripting languages and automation (RPA) are an asset
Strong knowledge of system and software quality assurance best practices and methodologies
Hands-on technical writing and editing experience, with specific experience in documenting information technology software/systems and requirements gathering documentation
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Ability to conduct research into systems issues and products as required
Ability to communicate ideas in both technical and user-friendly language
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Able to exercise independent judgment and action on it
Nice to have:
Salesforce certifications such as Revenue Cloud Consultant, CPQ Specialist, Platform Developer and Administrator are definite assets
Working technical knowledge of scripting languages and automation (RPA) are an asset