Salesforce Analyst and Administrator Jobs

Salesforce Analyst and Administrator

Focus Cloud Group

Location:
United Kingdom, Kent

Category:
IT - Administration

Contract Type:
Not provided

Salary:

50000.00 - 55000.00 GBP / Year

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Job Description:

Prestigious retail and homeware supplier are seeking a proactive Sales & Customer Service Business Analyst for maternity cover during a period of technology investment and improvement. You will analyse how commercial teams operate, identify process enhancements, and ensure Salesforce enables efficient, scalable, customer-focused workflows.

Job Responsibility:

Analyse processes across Sales, Customer Service, Marketing, and Operations to identify challenges and improvement opportunities
Run workshops to gather requirements and document them through process maps, user stories, acceptance criteria, and functional specs
Assess inefficiencies and data issues, recommending practical, evidence-based solutions
Ensure Salesforce aligns with business workflows and supports ongoing optimisation
Turn business requirements into system specifications, highlighting opportunities for automation and smarter configuration
Support user adoption through clear communication and informal training
Carry out Salesforce admin tasks: user setup, permissions, configuration updates, data management, and report/dashboard creation
Provide first-line Salesforce support and assist testing with internal and external partners (via Azure DevOps)
Maintain user guides, process flows, training materials, and system documentation throughout the FTC period

Requirements:

3+ years’ Salesforce experience (Sales Cloud & Service Cloud)
Strong understanding of B2B sales and customer service processes
Proven business analysis skills: requirements gathering, process mapping, documentation, delivery
Ability to translate business needs into actionable system changes
Confident communicator who can challenge and clarify requirements
Hands-on Salesforce admin experience (config, data, troubleshooting)
Strong analytical skills and attention to detail
Experience using CRM Analytics to build Salesforce reports/dashboards

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

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