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We're looking for a Salesforce Administrator to manage and optimize our Salesforce. You'll handle administration, automation, and reporting to ensure the system runs smoothly and supports business processes.
Job Responsibility:
Maintain and support our Salesforce instance for 400+ users across Sales and Service Cloud
Perform day-to-day administrative tasks including user account creation, profile and role management, permission sets, and password resets
Manage objects, fields, page layouts, record types, and other configuration settings to ensure Salesforce aligns with business needs
Build and maintain automation processes using Flows, Approval Processes, Validation Rules, and Workflow Rules
Identify opportunities to streamline processes and improve system efficiency
Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions
Create, maintain, and optimize reports and dashboards to provide actionable insights for sales, service, and leadership teams
Ensure data integrity and consistency across the Salesforce platform
Manage change sets and deployment processes across environments (Sandbox Production)
Monitor system performance, conduct regular audits, and recommend improvements
Ensure compliance with Salesforce best practices and organizational policies
Act as the first point of contact for Salesforce-related inquiries and issues
Partner with cross-functional teams to implement new features and support ongoing initiatives
Provide user training and documentation to enhance adoption and system proficiency
Requirements:
3 to 5 years of hands-on Salesforce administration experience in Sales Cloud and Service Cloud
Strong knowledge of Salesforce features including Objects, Fields, Page Layouts, Record Types, Profiles, Roles, Permission Sets, Validation Rules, Flows, and Approval Processes
Experience creating and maintaining reports and dashboards
Familiarity with change sets, deployment processes, and environment management
Strong analytical and problem-solving skills
Excellent communication skills and ability to work with business stakeholders
Nice to have:
Salesforce Administrator Certification (ADM 201) is nice to have
Additional certifications (e.g., Advanced Administrator, Platform App Builder) are a plus
What we offer:
Competitive compensation and benefits package
HMO coverage starting on Day 1 with free dependent coverage
De minimis and allowances
Paid time offs
Company-provided work setup (laptop, monitor, accessories)