Salesforce Administrator, HammondCare

HammondCare

Location:
Australia, St Leonards

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of Salesforce Administrator reports into the Platforms Manager and is to ensure that HammondCare gets the best value from its investment in business systems.

Job Responsibility:

All aspects of user setup, roles, profiles, permissions, public groups, etc
User support tickets – troubleshoot and resolve user issues
Identify, gather, and clarify requirements as user stories and acceptance criteria from users and stakeholders
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, app building, AppExchange product management, dashboards, and reports
Salesforce data migration and transformation using data loader
Keep technical documentation up to date
Environment and deployment management tasks
Implementation partner engagement and support
Monitoring user adoption and supporting improvement champions
User training and creating training materials
Communications and collaborations across other business teams

Requirements:

High level communication and interpersonal skills, ability to work well to problem solve within a team
At least 2 years demonstrated experience as a Certified Salesforce Administrator or equivalent experience delivering user support in Salesforce or as part of an implementation team, or within a similar application support role (additional time in a support role highly regarded)
Tertiary qualifications in information systems or the equivalent work experience
Business Analytics skills such as running discovery workshops, eliciting requirements, writing agile user stories, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and devops processes
Strong planning and organisational skills with the ability to priorities tasks to meet deadlines, excellent analytical skills, and attention to detail
Expert computer skills including end user device operating a variety of systems and applications
A willingness to learn and continue grow your skills in this role

Nice to have:

Experience with implementing Service Cloud, Sales Cloud, Health Cloud, Field Service Lightning, Service Cloud Voice, or Digital Engagement
Experience in the Aged Care, Health Sector or Non-profit organisation
Salesforce Platform App Builder, Developer, UX Developer or other Salesforce Certification
Webform building experience and a knowledge of web styling and development
Experience with the Atlassian toolset, specifically with Confluence and Jira Projects
Experience with writing Test Scripts and/or using Test Automation Tools
Additional SQL programming skills, basic working knowledge of MS SQL server & other MS automation tools, experience in Power BI

What we offer:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Additional Information:

Job Posted:
July 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Salesforce Administrator