This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Join Kahoot! as a Sales Support Specialist in Austin, Texas, where you'll support the sales team by responding to customer inquiries and processing orders, all while contributing to an engaging learning experience. The role plays a crucial role in ensuring smooth sales operations and customer satisfaction.
Job Responsibility:
Manage customer support tickets
Address billing inquiries
Provide troubleshooting assistance
Collaborate with the sales team to improve processes
Handle priority support tickets from customers that qualify for premium support
Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions
Providing troubleshooting assistance for customer orders, account statuses and relevant problems
Providing data and guides to help the sales team
Developing and monitoring performance indicators
Have extensive knowledge of our products and stay in the loop with all updates
Contact with customers will primarily occur via email, but video and phone support might be required
Collaborate with account managers, stay updated on product launches, and suggest sales process improvements
Requirements:
Previous experience as a sales support specialist
Strong English communication skills
Ability to handle customer complaints proactively
Proficiency in MS Office Suite (especially Excel)
Customer-first mindset
Fluent in English or native English speaking
Excellent English writing skills
Energetic, driven, open to change
Self-starter, troubleshooter, reliable and trustworthy
Works well under pressure
Nice to have:
Familiarity with customer support systems like Zendesk or Hubspot
Experience with managing and using customer support systems such as Zendesk or Hubspot