Sales Support Group Manager, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sales Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to drive the seamless delivery of support services to sales people and client segments.

Job Responsibility:

Manage a team of product managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric
Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building
Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting
Partner with performance management teams to ensure business performance aligns with overall goals
Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance
Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems
Communicate/provide additional materials to ensure field can implement and/or execute against key priorities and initiative across lines of business and maintain knowledge of competitor product offerings and advance Citi’s product as leader
Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team
Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

10+ years of relevant experience
Required licensing/registration: Series 7, Series 9, Series 10, Series 24, Series 63, Series 65
Experience in financial services preferred
Experience in project management to manage, execute, and communicate business performance
Extensive knowledge of banking and financial services industry
Extensive knowledge of sales and service process
Demonstrated leadership and people management skills
Ability to creatively design end-to-end sales processes and assistance
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sales Support Group Manager