Sales Support Analyst, Citi

Citi

Location:
United Arab Emirates, Dubai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments

Job Responsibility:

Sales support, administration and surveillance associate will use strong analytical skills and deep understanding of business nuances to drive initiatives in sales support, administration and surveillance activities
Researches and interprets factual information
Responsible for conducting periodic surveillance and Identifies trends / inconsistencies, basis which defines business issues and formulates recommendations on enhancements, policies, procedures or practices
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices
Requires experience in working with outsourced vendors, governance process, transition projects and KPI monitoring
Local travel during weekday / weekends / after office hours depending on the requirements for surveillance and business monitoring across sales locations and interacting with sales agents / vendor staff etc
Develops working knowledge of industry practices and standards
Analytical, problem solving skills and latitude to solve complex problems, with a systemic data driven approach to identify areas for business improvement
Data analysis to identify emerging trends / patterns, implement enhancements to surveillance framework as required
Conducting mystery shopping activities (including on weekends basis deployment events)
Business monitoring at kiosks / branches / sales locations
Vendor management initiatives, ad-hoc projects, tracking / managing vendor payments, managing unit’s hiring requirements etc
Ensuring sales surveillance activities are adequately executed and the sampling criteria is as per guidelines and inline with the country / regional procedures
Standard Periodic Testing / Self-Assessment – Responsible to execute Manager’s controls assessment, review country specific processes based on any local requirements, ensure timely submission of review results and corrective actions with focus on content & quality
Work with stakeholders in planning corrective actions and ongoing analysis and monitoring of exceptions trend
Execute a metric-driven disciplined risk and control assessment for sales
Ensure control objectives and action plans are addressed according to Issue Management (ICAPs) procedure
Manage the Assets Sales in-country practice review program
Providing monthly updates to senior management on sales controls trends
Ad-hoc business MIS / Presentations

Requirements:

Strong understanding of the business processes including the business model, channels etc
Excellent excel and data analysis skills to manage BAU and ad-hoc requirements
Proven track record in sales surveillance activities
Local travel for conducting mystery shopping / surveillance activities and business monitoring to ensure adherence with the regulatory and business guidelines
Strong organizational & analytical skills in conducting sophisticated analysis using vendor data and business oversight / KPI monitoring
Exposure to UAE local labor laws requirements / processes, and Citi’s vendor management requirements
Hands-on experience in working with vendor management related projects including transitions
Ability to lead by example, strong influential and interpersonal skills
Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization
Bachelor’s degree with experience in banking sector in Sales Planning / Admin / Quality / Controls related
Understanding of financial service regulatory environment and challenges
Demonstrated ability to lead multiple initiatives and achieve performance goals in a high-volume environment
Proven ability to make decisions based on quantitative analysis and creative thinking

What we offer:

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sales Support Analyst