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Sales Support Administrator

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom, Chelmsford

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

26000.00 - 28000.00 GBP / Month

Job Description:

Office Angels is actively hiring for a Sales Support Administrator. Responsibilities include sales administration, responding to inquiries, processing orders, and collaborating across departments to ensure excellent client support. This is a full-time onsite role located in Chelmsford, Essex, with a competitive annual salary of £26,000-£28,000.

Job Responsibility:

  • Create and manage sales opportunities in support of Key Account Managers (KAMs)
  • Prepare and send quotations to clients promptly and accurately
  • Generate programming and engineer request tickets where required
  • Liaise with the procurement team to adjust and confirm order details
  • Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
  • Assist with follow-ups and inquiry tickets for key account clients
  • Arrange collections and deliveries as required
  • Coordinate with the service team to ensure consistent and timely fulfilment of client requests
  • Update projected close dates and maintain accurate CRM records
  • Act as the first point of contact for general queries relating to key account clients
  • Communicate with the engineering team regarding installations and site visits
  • Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets
  • Respond to live chat enquiries and provide initial assistance
  • Answer incoming phone calls and direct customer queries appropriately
  • Process orders and ensure timely completion through internal systems
  • Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations
  • Process Radio Links orders in a timely and accurate manner
  • Maintain professional relationships with both internal and external stakeholders
  • Collaborate with colleagues across departments to ensure a cohesive and efficient service experience

Requirements:

  • Create and manage sales opportunities in support of Key Account Managers (KAMs)
  • Prepare and send quotations to clients promptly and accurately
  • Generate programming and engineer request tickets where required
  • Liaise with the procurement team to adjust and confirm order details
  • Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
  • Assist with follow-ups and inquiry tickets for key account clients
  • Arrange collections and deliveries as required
  • Coordinate with the service team to ensure consistent and timely fulfilment of client requests
  • Update projected close dates and maintain accurate CRM records
  • Act as the first point of contact for general queries relating to key account clients
  • Communicate with the engineering team regarding installations and site visits
  • Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets
  • Respond to live chat enquiries and provide initial assistance
  • Answer incoming phone calls and direct customer queries appropriately
  • Process orders and ensure timely completion through internal systems
  • Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations
  • Process Radio Links orders in a timely and accurate manner
  • Maintain professional relationships with both internal and external stakeholders
  • Collaborate with colleagues across departments to ensure a cohesive and efficient service experience

Additional Information:

Job Posted:
November 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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