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As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with Dialpad and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how Dialpad uniquely solves them. You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with Dialpad.
Job Responsibility:
Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets
Make an impact with our customers as you will be their first point of contact
Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible
Research and keep up to date with product changes that will benefit your customers
Get firsthand experience on a full sales cycle (from initial interest to closed-won deals)
Be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world
Help our future customers sign up for an account and work with them to set them up for success
Requirements:
1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS)
Bachelor's degree or equivalent experience (Business Administration is preferred but not required)
Ability to read, write, and speak English fluently
High level of emotional IQ
A high level of energy and willingness to learn
Experience with Salesforce, the VoIP industry, and Outreach preferred but not required
Experience with G-suite
Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions
Able to work in a hybrid setup
Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions
Excellent internet connectivity required
Nice to have:
Experience with Salesforce, the VoIP industry, and Outreach