Sales Order Processor, Office Angels

Office Angels

Location:
United Kingdom, Bathgate

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our client is looking for an experienced, personable, professional, and tenacious sales order processor to join their enthusiastic team in Bathgate. Responsibilities include processing online sales orders, maintaining customer databases, managing transactions, and liaising with various stakeholders for smooth daily operations. The role emphasizes accuracy, strong communication, and a passion for customer care.

Job Responsibility:

Provide exceptional end-to-end customer care through live chat, email, and telephone throughout all stages of the customer journey
Processing a high volume of online sales orders efficiently and accurately across multiple supply chains
Accurately maintain the customer database (Salesforce & Microsoft Dynamics)
Manage credit card transactions and other payment methods associated with customer orders
Liaise with suppliers, customers, and internal teams to ensure the smooth running of daily activities
Escalate complaints to the relevant parties if or when required

Requirements:

Relevant work experience in a customer support/sales support role
Experience of processing orders within defined timeframes
Previous administration experience is essential
Excellent communication skills
Ability to work alone and as part of a close-knit team
Experience of working with CRM/ERP systems
Strong computer skills (including proficiency in Microsoft Platforms such as Excel)
Flexible and enthusiastic approach with a focus on service and delivery
Ability to maintain high levels of accuracy when gathering and inputting data

Additional Information:

Job Posted:
May 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Order Processor