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Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. We’re looking for Merchant Consultants to join our team in Valencia. You’ll be the go-to expert for our existing business partners. Think of yourself as a deal coach, helping small businesses optimize their offers and reach more customers. Whether it’s fine-tuning an ongoing campaign or bringing a former partner back on board, you’ll play a key role in helping businesses thrive in ways they didn’t think were possible. And don’t worry—starting on Day One, we’ll arm you with top-notch training in sales strategy, customer relationship building, and the magic of the Groupon sales process.
Job Responsibility:
Re-engage former merchants with cold calls to close, retain, and grow deals
Optimize campaigns to drive revenue and keep businesses thriving
Build strong relationships by understanding each merchant’s unique business
Problem-solve questions and ensure campaigns run smoothly
Hit and exceed sales targets while making merchants smile!
Requirements:
Native/Bilingual English speaker (spoken and written)
Success in a sales environment (cold-calling and upselling? Bonus points!)
Experience supporting merchants or customers
Problem-solving, analytical, and customer service skills
Attention to detail and the ability to multitask like a pro
Strong negotiation and relationship-building skills with patience and integrity
Adaptability—you think fast and tackle challenges head-on
Excellent communication skills (written and oral)
Experience with Salesforce or other CRMs (a plus)
Nice to have:
Experience with Salesforce or other CRMs (a plus)
What we offer:
Hands-on training to level up your sales game
Fun, collaborative culture that celebrates your wins
Real impact—helping local businesses thrive!
Flexible working: Work from our Valencia office, with remote flexibility
A fun office environment: Our centrally located Valencia office boasts an open-plan layout, great coffee, a PlayStation, and regular team events (including after-work gatherings and wellness activities)
Internet allowance: We’ll cover some of your expenses for home working
Edenred Card to spend on your lunches
Private Health Insurance
Monthly discounts on Groupon: Get exclusive offers through the Groupon app