Sales Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Medan

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Sales Manager position at JW Marriott Medan is responsible for proactively soliciting and handling sales opportunities. The role focuses on building long-term customer relationships, achieving sales objectives, and assisting in day-to-day sales activities. Tasks include developing internal and external stakeholder relationships, understanding market trends, and delivering exceptional customer service.

Job Responsibility:

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
Builds and strengthens relationships with existing and new customers to enable future bookings
Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities
Manages and develops relationships with key internal and external stakeholders
Provides accurate, complete and effective turnover to Event Management
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Identifies new business to achieve personal and location revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the location based on market conditions and location needs
Gains understanding of the location’s primary target customer and service expectations
Serves the customer by understanding their business, business issues and concerns, to offer better business solution
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Services our customers in order to grow share of the account
Executes and supports the company’s customer service standards
Provides excellent customer service consistent with the daily service basics of the company
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels

Requirements:

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

What we offer:

Equal opportunity employer
Access to training, development, and recognition programs
Belong to a diverse, global team
Opportunities for holistic well-being and luxury work environment

Additional Information:

Job Posted:
July 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Manager