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The Sales Executive at The Ritz-Carlton Jeddah is responsible for ensuring the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The role involves maximizing revenue through sales techniques, maintaining guest loyalty, and performing general office duties to support Sales & Marketing. The position requires a high school diploma or G.E.D. equivalent and at least 2 years of related work experience.
Job Responsibility:
Contact appropriate individual or department to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining existing guest loyalty
Determine and give complimentaries to guests as gifts for their patronage
Promote awareness of brand image internally and externally
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Enter Marriott Rewards information into appropriate software when taking guest reservations
Answer, record, and process all guest calls, requests, questions, or concerns
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Monitor the performance of others to ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Requirements:
High school diploma or G.E.D. equivalent
At least 2 years of related work experience
What we offer:
Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination on any protected basis
Empowerment to be creative, thoughtful and compassionate
Proud of the work you do and who you work with
Chance to be part of a global brand leader in luxury hospitality
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