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At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 15K+ apps, process $2B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: help every app unlock its full revenue potential. We are a team of 170+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.
Job Responsibility:
Support on Demo Calls: Join calls with existing prospects (joint with AE) to lead the technical part, address integration concerns and build confidence with prospects
Client Onboarding: Handle the technical part of onboarding to speed-up the adoption and prevent churn on early stages
Processing and Handover: Track and document the details on prospect’s solution and use-case that will influence the migration and onboarding
Create Sales Enablement Documentation: Document and share your insights on how we can improve the product presentation based on its technical specificity
Support Account Executives: Help your teammates find answers to technical and product-related questions
Requirements:
3+ years of experience in SaaS Customer Support, Customer Success, or Sales
Understanding of the basic Server-Client data flow
Experience working with server logs and databases
Strong communication skills: both written and verbal