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Sales Coordinator - Lead Catcher

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Brazil

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Lead Catcher supports the Global Sales Team. They provide the qualification, entry, sourcing, and overall coordination of incoming lead volume for all channels to meet lead entry expectations. They also act as the primary point of contact for process issues from both internal and external sources.

Job Responsibility:

  • Manage inbound lead volume from multiple sources
  • Qualify the needs of each request, enter and source leads in the system (SFA)
  • Send opportunities directly to inactive properties to ensure timely customer response
  • Accurately track all leads and distribution
  • Enter and update SFA with new or updated contact and/or account information
  • Address questions regarding the entry process to ensure data integrity
  • Handle incoming requests with proper etiquette and address the questions and concerns effectively or direct the inquiry to the appropriate person
  • Follow up whenever necessary
  • Escalate issues as needed to Leadership
  • Track monthly production data for submission to Leadership
  • Stay informed and keeps Leadership informed of all office activities and schedules
  • Provide additional support as workload allows
  • Complete other projects/reports as required or assigned

Requirements:

  • High School diploma or equivalent required
  • Associate Degree (AA) from 2-year college and/or two to three years of related experience or training preferred
  • Hotel management training and reservations training preferred
  • Experience with data entry
  • Prior experience as Sales Assistant, Sales Coordinator or Sales Merchandiser
  • Spanish or Portuguese, and English language both written and spoken required
  • Previous experience in a call/sales center environment preferred
  • Proficient computer skills required including the use of Outlook, Microsoft Word, Microsoft Excel, etc.
  • Previous experience in Data Entry preferred
  • Strong typing skills
  • Knowledge of Marriott brands, business strategies and culture
  • Demonstrated ability to multi-task, strong time management and organizational skills
  • Demonstrated ability to work well as a team
  • Demonstrated ability to be flexible and exercise sound judgment and decision making
  • Strong organizational skills
  • Exercise consistent customer service / hospitality skills
  • Proficient communication skills in both verbal and written form as well as use of proper grammar and punctuation required

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
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