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We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Job Responsibility:
Optimise the IKEA shopping experience in your shop to secure satisfied customers and increase sales
Maximise sales in your area of responsibility using knowledge of your product range, your top-sellers, 3 Aces and 1 King and the local market and customers
Contribute to fulfilling the four tasks of the IKEA store
Actively approach customers who you see require additional help
Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet
Keep your area of responsibility clean, tidy, priced and fully stocked
Convey passion about IKEA products and actively learn about their features and benefits
Understand the store and department action plans
Actively offer all the services available in the IKEA store to help customers make informed choices
Lead and/or support the implementation of planned commercial activities involving your department throughout the store
Ensure you maximise sales whilst maintaining profitability
Demonstrate the ability to analyse and adjust sales space capacities based on system parameters
Familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability
Requirements:
Business-minded and result-driven with a customer focus
Experience of actively selling through understanding customers and their needs
Experience of working in a customer- and commercial-oriented business
Confident in approaching and talking to people in a proactive manner
Interest in people’s everyday life at home and home furnishing
Enthusiastic and able to work with others in a team
Open to change/highly flexibility
Ability to take personal initiatives
Excellent attention to detail
Ability to prioritise and organise your own work to make efficient use of the time available
Experience of working in a fast-paced environment
Clear and proven ability to meet and exceed customers’ expectations and thereby sell more
The right attitude and behaviour to sell actively and help customers to buy