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Sales Capability Lead is responsible for the development of Customer Centric Team Leaders capability. Being closely connected to Team Leaders team, the sales capability lead will identify development areas and will provide training resources in order to build strong capabilities and to improve team performance. They act as coach for the Team Leaders to ensure the transfer/application of knowledge in the day to day job, with special focus on E2E customer management process.
Job Responsibility:
Design the best on the job learning experiences for Team Leaders
Support Line Manager in the development of employees and their skills
Drive the Role play culture and Team Leaders assessment approach (Listen to customers to understand their needs and connect to selling stories via role plays)
Foster the "Listen, understand & act" approach among Team Leaders
Pursue opportunities with innovative solutions
Support the Talent development by working with HR and line managers
React to performance gaps through fast deployment of relevant capability, skills and tools
Build best in class Customer and portfolio knowledge across the Team Leaders
Develop team’s and Team Leaders full potential through constant on the job mentoring and coaching
Nurture emotional empathy within the team by understanding their feelings and thinking to build trust and develop openness
Develop strong relationships & trust with internal & external stakeholders to build Team Leaders capability
Drive tools, systems and report exploitation across Team Leaders (P&L,CST, Commercial Policy)
Requirements:
Strong trainer expertise
Strong commercial awareness & business acumen from FMCG Industry
Strong experience in a leadership role for a diverse customer portfolio
Financial acumen & track record of driving customer profitability
Understanding wider market conditions, coach and influence Team Leaders
Strong communication, interpersonal and influencing skills across levels & Functions
Customer focus and ability to build successful and mutually beneficial relations