Sales Associate, IKEA

IKEA

Location:
Singapore, Singapore

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support direct manager in initiating business development activities, including establishing, verifying leads, and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers’ needs in all touchpoints.

Job Responsibility:

Engage directly with customers in the interior design sector, accurately qualifying and capturing their needs for further action
Manage communications with customers and stakeholders across various channels, including phone calls, video calls, messages, emails, and in-person interactions
Maintain ongoing communication with new leads, ensuring timely and effective resolution of client inquiries at all touchpoints
Inspire and pre-sell to customers using visual materials during email communications with potential leads
Keep the CRM system up to date with accurate customer records and activity logs
Ensure the availability of IKEA Home Design Consultants is regularly updated and communicated
Proactively connect customers with upcoming appointments to maximize attendance and engagement
Provide support to IKEA Home Design Consultants during face-to-face in-store meetings with customers, as needed.

Requirements:

Proven experience in professional communication with B2C clients
Comprehensive understanding of optimizing customer experiences across both physical and digital touchpoints
Strong skills in stakeholder management
Proficient in data analysis, database structuring, and management
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
Fluent in both verbal and written English
proficiency in a second language is an advantage
Prior experience or knowledge of interior design and related fields is a plus.

Nice to have:

Proficiency in a second language
Prior experience or knowledge of interior design and related fields.

Additional Information:

Job Posted:
June 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Associate