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Sales and Service Coordinator

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Valmet Inc.

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Location:
Australia , Sydney

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will support our operations across Australia and New Zealand. In this role, you will work closely with the local ANZ team to ensure smooth order processing, timely deliveries, and exceptional customer satisfaction.

Job Responsibility:

  • Accurately receive, enter, and process customer orders in the ERP system
  • Support and coordinate inbound and outbound logistics for the supply and service centre
  • Oversee packing and arrange shipping through logistics service providers, including coordination with drivers, couriers, and warehouse teams
  • Monitor stock levels and plan/process purchase orders (POs) to ensure timely replenishment in line with lead times, supplier agreements, and inventory requirements
  • Manage invoicing and payment collection by issuing accurate invoices, ensuring policy compliance, following up on payments, and working with finance to resolve discrepancies
  • Coordinate with sales and service teams to assist customers with claims, replacements, repairs, and related logistics
  • Maintain accurate order, logistics, and inventory documentation (e.g., proof of delivery, stock records) to support cycle counts, reconciliations, and audit compliance
  • Prepare and contribute to monthly reporting on supply centre performance, including customer feedback and service quality metrics
  • Provide backup support during team absences to ensure continuity of customer service

Requirements:

  • Experience in supply centre, service centre, operations, sales support, or coordination roles within an industrial, engineering, or manufacturing environment
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across sales, service, warehouse, logistics, and finance teams, as well as with external partners and customers
  • Demonstrated experience with ERP and CRM systems, including order entry, tracking, and reporting
  • Advanced proficiency in MS Office
  • Ability to read and interpret mechanical and process drawings to support accurate order processing, service coordination, and claims handling
  • High level of adaptability and resilience, capable of managing changing priorities, peak workloads, and time-critical tasks
  • Proactive, self-motivated, and accountable, with a strong sense of ownership for outcomes
  • Customer-focused mindset, committed to delivering timely, accurate, and high-quality service
  • Highly organised, able to manage multiple tasks, deadlines, and stakeholders simultaneously
What we offer:
  • Rewarding position within a global industry leader
  • Opportunity to help our customers succeed
  • Part of a skilled international team throughout Asia Pacific that values your contribution and is willing to support your desire for learning
  • Market-competitive salary commensurate with your skills and abilities

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
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