Russian customer care advisor

• Act as the first point of contact for all Russian speaking clients
• Respond and record customer inquiries raised through free phone lines for customers and chats
• Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy
• Troubleshoot through the use of open questions, support documents and system training
• Be able to offer recommendations to common problems or frequently asked questions

• Speak Russian to a native standard
• Adequacy of the English language
• Valid EU work permit
• PC literacy
• High adaptability in dynamic working environments & rotating shifts
• Strong communication skills, both written and verbal
• Client-centric mindset

Work from home