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Be part of something that changes lives. Join SPEAR and help end homelessness across Richmond and Wandsworth. As a Rough Sleeping Outreach and Assessment Worker, you’ll play a vital role in our Street Outreach Service and the new 24-hour Assessment Centre. One night you could be out on the street engaging with people sleeping rough, the next day you might be welcoming someone to the centre, creating a support plan, and linking them to housing and health services.
Job Responsibility:
Carry out late-night street outreach and daytime reception shifts as part of a rota
Build trusting relationships with people who are rough sleeping and help them move quickly into safe accommodation
Provide trauma-informed, person-centred support, including assessments, personalised action plans and follow-on help to sustain tenancies
Work closely with partner agencies to connect clients to health, housing, and other specialist services
Keep accurate case notes and share information securely using CHAIN and InForm systems
Requirements:
Experience of working with vulnerable adults, ideally in homelessness or a related field
Confident working late-night shifts
Ability to build rapport quickly
Ability to stay calm under pressure
Ability to work well with partner agencies
What we offer:
Generous holiday - 26 days plus public holidays (pro rata), rising by up to five extra days with length of service
Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money, and legal advice
Health support - Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work - Save on a new bike and accessories through salary sacrifice
Season ticket loan - Interest-free loan for annual travel passes
Moving house day - Extra day’s leave when you move home
Financial security - Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options
Career development - Ongoing training, learning, and progression opportunities
Blue Light Card - Discounts across a wide range of shops, restaurants, and services