Rostering Coordinator Job at ACES Group (Redfern)

Care Coordinator

Firstcall 247 Limited is looking for a Care Coordinator to join our team at Nott...

Location

United Kingdom , Nottingham

Salary:

23000.00 - 25000.00 GBP / Year

Firstcall 247

Expiration Date

Until further notice

Requirements

At least 2 years of experience as domiciliary care coordinator
Able to work as a team player and must have the to do mind
Excellent organisational skills, communication skills both written and verbal
IT knowledge : Microsoft office
Driving license
Experience is handling complaints and problem solving skills

Job Responsibility

Allocating right skilled and experienced care workers to deliver the best care as per the needs of the service user
Ensure the service users are at the heart of care delivery
You will be organizing the rota on the system
Playing a key role in getting new contracts
Ensuring the assessment is done and the care plan is finished on time
Must ensure the documentation is in situ and completed for each service user
Maintaining a strong relationship with the key stakeholders which includes Social workers. District nurses , Safeguarding team, commissioning teams, Occupational therapist and PT's
On call duties as and when required
To achieve targets, KPI’s and objectives set by the Registered Manager
Ensure all staffs are met the compliance as required by CQC

What we offer

Competitive salary
A supportive working environment and management
Pension scheme
On site parking
To work with a fast growing business

Fulltime

Service Support and Scheduling Lead

We are seeking an experienced, organised, and customer-focused Service Support a...

Location

Australia , Redfern

Salary:

Not provided

ACES Group

Expiration Date

Until further notice

Requirements

Previous experience in rostering, scheduling, workforce coordination, or service support
Leadership or team management experience
Strong organisational, planning, and time-management skills
Excellent communication and interpersonal abilities
Ability to multi-task, prioritise, and work independently in a fast-paced environment
Proficient with IT systems and confident in data processing
intermediate Excel skills
Proactive, solution-oriented, hands-on, and innovative approach to work

Job Responsibility

Lead and coordinate administrative and operational activities within the Services Support Centre
Oversee employee scheduling and rostering to ensure client requirements are met
Deliver proactive customer service, responding promptly to client and employee enquiries
Work collaboratively with internal Service Managers and staff to optimise workforce allocation
Identify, assess, and resolve operational issues using sound judgement and data analysis
Maintain and administer systems, records, and reports to support service operations
Serve as the primary point of contact for clients during your shift
Lead, support, and coordinate team members to achieve operational objectives

What we offer

Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
Office-Based Role — work from our Redfern Services Support Centre, close to public transport
Rotating Roster — includes weekdays and weekends for variety and flexibility
Join a committed team — be part of a growing, inclusive company

Fulltime

Customer Service Specialist

At Mobility our Customer Service Specialists are known as "Rostering Coordinator...

Location

Australia , West Perth

Salary:

Not provided

Assure

Expiration Date

Until further notice

Requirements

A proactive, “can-do” attitude with a drive to grow business
A dedication to deliver best-in-class customer service
Experience in high-volume call environments (inbound/outbound)
Strong time management and multitasking skills
Tech-savvy with the ability to learn and adapt to new systems
Excellent verbal and written communication skills
Ability to remain calm and solution-focused under pressure
Comfortable working with performance targets and KPIs

Job Responsibility

Coordinate support worker rosters via our mobility Workforce Portal
Manage a high number of inbound and outbound calls daily
Build and maintain strong relationships with Partner Providers
Resolve administrative and technical issues efficiently
Ensure compliance with funding and regulatory requirements
Maintain accurate records and correspondence
Collaborate with internal teams to meet KPIs and drive revenue

What we offer

A flexible hybrid work model
A supportive, inclusive, and friendly team environment
The opportunity to make a meaningful impact in the lives of people with disability and older Australians
Ongoing training, career development, and progression opportunities
Access to a comprehensive Employee Assistance Program
Discounts with major retailers and corporate health insurance rates

Fulltime

Care Consultant

Kanda is seeking a highly organised and proactive Care Consultant to join our te...

Location

Australia , Underdale, South Australia

Salary:

Not provided

Southern Cross Support Services

Expiration Date

Until further notice

Requirements

Experience in rostering, scheduling, workforce coordination, or a similar role
Confident using rostering systems and able to learn new software quickly
Strong organisational skills with the ability to multitask and meet deadlines
High level of accuracy and attention to detail
Ability to interpret and apply the SCHADS Award
Holds a current unencumbered Class C Driver Licence
Hold or willing to obtain: Working with Children Suitability Blue Card and NDIS Worker Screening

Job Responsibility

Roster Coordination: Create, update, and maintain staff rosters to ensure services are appropriately resourced. Monitor changes, availability, and workforce requirements across programs
Shift Allocation & Coverage: Allocate shifts efficiently and respond to unplanned leave, cancellations, and urgent coverage requirements to minimise service disruption
Availability & Leave Processing: Process employee availability, leave requests, and roster adjustments in line with internal procedures, maintaining accurate scheduling records
Timesheets & Payroll Support: Audit timesheets for accuracy and SCHADS Award compliance. Liaise with payroll to resolve discrepancies and support timely processing
Compliance Monitoring: Track employee hours to ensure compliance with SCHADS Award conditions, fatigue management guidelines, and organisational policies
Stakeholder Communication: Provide clear and timely communication with internal stakeholders regarding roster changes, shift confirmations, and workforce queries

What we offer

Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
Monthly RDOs, giving an additional 12 days of leave per year
Flexible work arrangements to support work-life balance
Employee recognition programs, including Employee of the Month and service awards
Genuine opportunities for career growth and progression
Access to an employee rewards hub providing savings and cashback across everyday purchases

Fulltime

Service Support Officer

Services Support Officers coordinate staff rosters and schedules to support the ...

Location

Australia , Salisbury South

Salary:

Not provided

Helping Hand

Expiration Date

Until further notice

Requirements

No formal qualifications required
Experience in administrative roles and coordinating staff rosters
Data entry/database/information systems experience using the Microsoft Office suite

Job Responsibility

Coordinate staff rosters and schedules to ensure continuity of services to clients
Identify areas of improvement
Provide excellent customer service to internal and external stakeholders

What we offer

Increase your take home pay by salary packaging a maximum of $15,899 tax free each year
Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
Flexible rostering to work when it suits you
17.5% annual leave loading
Discounted Private Health insurance
Access to ongoing training and development opportunities, including the Helping Hand Dementia Scholarship
Supportive and friendly working environment
Access to an employee assistance program

Resource Planning Co-ordinator

As a Resource Planning Co-ordinator (Airports & Clubhouses), you’ll play a vital...

Location

United Kingdom , Hounslow

Salary:

Not provided

Virgin Atlantic

Expiration Date

Until further notice

Requirements

Experience in rostering, scheduling, or resource coordination in a large, operational environment
Comfortable managing complexity across multiple locations and teams
Communicates clearly and confidently, with a friendly and supportive style
Takes pride in delivering great service to colleagues as well as stakeholders
Confident using workforce or rostering systems and supporting others with system-related queries
Can balance operational needs, cost awareness, and colleague wellbeing
Works well under pressure and adapts quickly when plans change
Proficient in Excel, with confidence using spreadsheets to manage rosters, data, and reporting

Job Responsibility

Build, publish, and maintain accurate rosters that ensure effective operational coverage across airports and Clubhouses
Monitor daily and weekly staffing levels, identifying risks and taking proactive action to protect service delivery
Review peak and trough operational periods and flex staffing models to meet demand efficiently
Adapt and manage overtime sign-up approaches to balance cost control with colleague fairness and engagement
Co-ordinate annual leave releases and management for a workforce of 600+ colleagues, ensuring transparency and equity
Work closely with operational teams to resolve short-term resourcing challenges and implement agreed contingency actions
Provide excellent customer service to colleagues, acting as a first point of contact for roster queries and changes
Troubleshoot and support colleagues with technical issues relating to their personalised rostering app
Ensure agreed rules, policies, and local agreements are consistently applied within rosters
Track staffing coverage and highlight trends, risks, and opportunities for improvement

Fulltime

Scheduling Coordinator

We’re seeking an experienced and proactive Scheduling Coordinator to lead our Sc...

Location

Australia , Glen Iris, Victoria

Salary:

Not provided

Hearth Support Services

Expiration Date

Until further notice

Requirements

Experience in scheduling, rostering, or workforce coordination (disability, aged care, or community services preferred)
Strong leadership, communication, and stakeholder engagement skills
A solid understanding of the NDIS framework, SCHADS Award, and workforce compliance
Excellent organisational and problem-solving abilities with the capacity to manage competing priorities
A person-centred approach aligned with NDIS goals and values
Intermediate computer skills and experience using scheduling or CRM systems (Brevity desirable)

Job Responsibility

Lead and support the CRO, Scheduling, and After-Hours teams
Answer and triage 1800 client service calls based on urgency, risk, and participant needs
Proactively manage rosters, responding to unplanned changes and striving toward zero gaps
Monitor and action roster gaps due to support worker leave or cancellations
Review and approve support worker leave and communicate impacts to relevant stakeholders
Match support workers to participants based on skills, availability, preferences, and diversity
Act as the first point of contact for scheduling enquiries from participants, families, and support workers
Ensure rosters and service delivery comply with SCHADS Award, NDIS standards, and organisational policies
Maintain accurate documentation, case notes, and scheduling records in Brevity and Teams
Escalate incidents, risks, and complaints appropriately and in a timely manner

What we offer

Flexible work arrangements to help you balance your work and personal life
Comprehensive training and ongoing professional development opportunities
Employee assistance program and mental health support services

Fulltime

Operations Officer

Office Angels is seeking an experienced Operational Officer to join a global org...

Location

United Kingdom , Gatwick

Salary:

38000.00 - 40000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Demonstrated experience in aviation operations, ideally in-flight planning, crewing, rostering, or ground control
Strong communication and coordination skills, with a professional and customer-focused approach
Ability to manage multiple priorities effectively in a time-sensitive environment

Job Responsibility

Monitor and manage international flight services, ensuring all operational tasks are accurately executed and updated
Liaise with departure and arrival facilities to coordinate ground handling and flight support
Manage customs requirements for both domestic and international operations
Track active flights and provide timely updates to destination airports and stakeholders
Prepare and transmit flight plans, weather briefings, and alternative routing options
Maintain operational documentation including permits, hotel bookings, crew transport, and ground arrangements
Create and manage flight folders for each trip, ensuring all logistical components are in place
Keep databases of service providers, fuel vendors, and clearance agencies up to date

Fulltime

Rostering Coordinator

ACES Group

Location:
Australia , Redfern

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 05, 2025

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Job Description:

Job Responsibility:

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Job Posted:
December 05, 2025