Rooms Controller

• Assign room according to guest request and preferences whenever possible
• organize and coordinate check-in/pre-registration procedures for arriving groups
• review, track and accommodate requests for room/check-out changes when possible
• confirm reservations and cancellations
• ensure rates match market codes and document exceptions
• verify and adjust billing for guests
• follow up with guests to ensure their requests or problems have been met
• comply with quality assurance standards
• coordinate tasks and work with other departments.

• Assign room according to guest request and preferences whenever possible
• pre-register designated guests and prepare key packets
• organize and coordinate check-in/pre-registration procedures for arriving groups
• review, track and accommodate requests for room/check-out changes when possible
• communicate status to appropriate staff
• confirm reservations and cancellations
• review out-of-order rooms daily
• ensure rates match market codes and document exceptions
• verify and adjust billing for guests
• file guest paperwork or documentation
• set up/process all guest check-ins/check-outs
• activate room keys
• secure valid payment
• identify any over-commitments
• perform duplicate reservation checks
• block rooms
• run daily reports
• follow up with guests to ensure their requests or problems have been met
• receive, record and relay messages accurately, completely and legibly
• follow company policies and procedures
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• speak with others using clear and professional language
• prepare and review written documents accurately and completely
• answer telephones using appropriate etiquette
• coordinate tasks and work with other departments
• comply with quality assurance standards
• stand, sit, or walk for an extended period of time
• enter and locate information using computers and/or POS systems
• move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

Less than 1-year related work experience.

• Opportunities for training, development, recognition
• focus on holistic well-being
• camaraderie with diverse group of co-workers
• work experience in a luxury environment.