Rooms Controller Job at Marriott Bonvoy (Nekajui Peninsula Papagayo)

Rooms Controller

Marriott Bonvoy

Location:
Costa Rica , Nekajui Peninsula Papagayo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

Assign room according to guest request and preferences whenever possible
Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes when possible
communicate status to appropriate staff
Confirm reservations and cancellations
Review out-of-order rooms daily
Ensure rates match market codes and document exceptions
Verify and adjust billing for guests
File guest paperwork or documentation
Set up/process all guest check-ins/check-outs
Activate room keys
Secure valid payment
Identify any over-commitments
Perform duplicate reservation checks
block rooms
Run daily reports
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Coordinate tasks and work with other departments
Serve as a departmental role model
Develop and maintain positive working relationships with others
support team to reach common goals
Comply with quality assurance standards
Stand, sit, or walk for an extended period of time
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
None License or Certification

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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