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Room Service Manager who share a passion for excellence and who infuse enthusiasm into everything they do. Be able to supervise the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites. Room Service manager is responsible for maintaining par stocks of inventory for Room Service and Private Bar.
Job Responsibility:
Select, train, evaluate, lead, motivate, coach, and discipline all employees to ensure that stablished cultural and core standards are met
daily activities and planning for outlet operation
Keep up with the latest product trends and create seasonal and new guest room amenity program
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food and drink items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner and overnight dining
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Observe physical condition and cleanliness of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Monitor all amenities so they are delivered on time and are properly maintained
Establish and maintain par stocks of all supplies
Ensure the cleanliness of Room Service and guest hallways by establishing and enforcing clean-up schedules
Communicate with all other Department Heads to coordinate efforts in matters of mutual interest
Coordinate and execute functions or special receptions in rooms, suites and boardrooms
Establish an effective and efficient method for setting orders properly
Train order takers in proper selling and telephone techniques
Ensure all private bars are stocked and controlled properly
Requires ability to operate computer equipment and other food & beverage computer systems
Requirements:
Minimum of 3 year’s experience working in a managerial capacity
experience in hotel operations, preferably Four Seasons or other luxury environment
experience in adult education or a similar experience
solid knowledge of Room Service experience
good business acumen
a strong work ethic
people-management and facilitation skills
strong leadership and interpersonal skills
ability to priorities and adapt to the changing needs of the operation
firm knowledge of the local market
effective communication skills in both speaking and writing English and Thai
must hold the legal right to work in Thailand
Nice to have:
experience in adult education or a similar experience
experience in hotel operations, preferably Four Seasons or other luxury environment
What we offer:
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work