Risk and Controls/Quality Assurance Lead, Citi

Citi

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves overseeing quality assurance processes, driving accountability and ownership of remediation efforts, and collaborating across global regions and teams within the Technology & Business Enablement organization. The role reports to the Data Quality Assurance Director, focuses on QA reviews, and supports enterprise-wide implementations.

Job Responsibility:

Manage, deliver, and supervise assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with QA procedure
Review and ensure quality and concise QA workpapers and traceability matrix documentation
Ensure QA workflow tool is updated with accurate and complete information
Design and lead QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions implemented to address high severity issues/Transformation regulatory comments at a global or regional level
Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation
When new issues are identified, support issue owner in defining the corrective action plans to ensure they collectively suffice to address the issue intent and underlying root cause
Monitor progress of the remediation of issues within QA scope and support issue owner during issue validation period towards successful closure of the issue
Support Data QA Director in fostering a strong partnership across T&BE, Data, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities
Support QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting
Escalate early any concerns/observations to Data QAD and senior management in a timely manner and proactively assist senior stakeholders to identify solutions
Contribute to continued improvement in QA strategy, procedure, and coverage through the delivery of QA products
Support and lead improvement initiatives to improve the quality and efficiency of the function
Support Data QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio
Act as a mentor/coach to respective team members and provide training to QA team members as required
Draft weekly status reporting in QA workflow tool and QA Clearance/Non-objection memo for Data QAD to review and approve in a timely manner
Assist Data QAD on day-to-day basis with ad-hoc projects, and review of QA internal and external deliverables
Interact with stakeholders across APAC, EMEA and NAM with flexible work timings

Requirements:

Strong experience in risk and control/ audit supervision, quality assurance / control and monitoring processes
In-depth subject matter expertise of Data and technology processes and risks
Experience in data remediation activities
Ability to demonstrate critical thinking and lean towards solutioning
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management
Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Risk and Controls/Quality Assurance Lead