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The Revenue Operations Analyst is responsible for providing operational partnership to sales, sales management and other cross functional teams.
Job Responsibility:
Help drive delivery and adoption of new processes & methodologies. Proactively identify process improvement gaps and help solve them
Conduct comprehensive analyses of sales and customer success performance, including forecasting accuracy, pipeline health, productivity, bookings, churn and renewal trends-collaborate on renewal and expansion strategies to enhance customer lifetime value
Provide visibility (and more importantly, insights) into KPIs and performance metrics, enabling stakeholders to make informed, data-driven decisions
Proactively identify trends, risks and opportunities within sales and customer success metrics, developing clear, concise and impactful insights and recommendations for senior leaders
Own territory planning, quota setting, account movement for our sales team
Serve as a backup to Deal Desk function at quarter end
Ability to jump into special projects or backfill as the need arises
Requirements:
A background or education in Business, Operations, Technology, AI, or related fields
Strong analytical skills, capable of diving deep into data sets, recognizing patterns, and presenting clear recommendations
Knowledgeable/Skilled in multiple GTM technologies (CRM, CPQ, Marketing automation, data visualization, forecasting, data sources, revenue automation)
Demonstrated ability to effectively collaborate cross-functionally and contribute constructively in team settings across all levels of the organization
Comfortable dealing with ambiguity and independently solving problems
Effective communicator able to translate complex data into clear insights
High-energy, self-motivated professional with a high level of detail orientation and organization
Nice to have:
You have anywhere from 3-5 years experience in Sales or Revenue Operations analyst roles
You have worked at a global B2B or SaaS company where you have some experience in analytics, reporting, systems and have partnered tightly with GTM stakeholders to improve performance
You enjoy the detail - Someone who likes getting into the nitty gritty of the data/detail and believes the insights you can glean can help inform a strategic decision
Technical - You are an AI forward thinker - Your first thought is, "How can automation solve this problem?" You understand systems and the role they play in data creation & productivity improvement
You love a tough problem - You think about the business as a series of "solves" and the idea of making work easier for our Sales & Customer success teams energizes you. Curiosity is a cornerstone of how you operate
Servant Leadership - you look at key business problems and think of how you can help
Strong communicator (but even better listener) - You work hard to understand the challenges that the GTM stakeholders are facing. You listen. You ask probing questions. Then you collaboratively work to brainstorm solutions