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Revenue Cycle Associate I

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One Call

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

17.50 - 25.35 USD / Hour
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Job Description:

The Revenue Cycle Associate will research, validate and process adjustments and refunds abiding by the policies and procedures set by management.

Job Responsibility:

  • Processes and researches refunds abiding by the policies and procedures set by management
  • Develops and maintains a comprehensive audit schedule to ensure all adjustment and refund processes comply with department policies and procedures
  • Ensures adjustments and refunds are processed and updated per product workflow promptly
  • Responsible for reporting overpayments identified by audits
  • research and distribution of refund checks in expected timeframe
  • Poses overall knowledge of cash applications, billing, and accounts receivable processes
  • Completes monthly and quarterly reporting as assigned by management
  • Perform special projects, as assigned, by management
  • Perform other related duties as assigned by management
  • Assists Financial Operations and Sales with research assistance, problem resolution and reporting on various research requests related to payor adjustments and refunds
  • Research, consolidate, and correct any misapplied funds located during the research process for applying new receipt in full abiding by the policies and procedures set by management
  • Exhibits good problem-solving abilities and self-motivation and demonstrates the ability to work well in deadline driven environments
  • When requested, provides the internal audit department and/or external auditors with all documentation timely
  • Communicates progress and results of audits and appropriately reports trends and resolutions in the results
  • Supports Financial Operations by assisting with research of issues arising from refund requests and/or identified in reporting trends
  • Communicates effectively, both verbally and in writing, with individuals inside and outside of One Call

Requirements:

  • High School Diploma or equivalent required
  • Associate is Degree or higher preferred
  • 1-2 years of experience working in Accounts Receivable, Cash Applications, or equivalent experience
  • Intermediate skills in Microsoft Excel and Word
  • Basic skills with Microsoft Windows Based Applications
  • Effective communication skills, both verbal and written
  • Critical thinking and problem-solving abilities
  • Strong organizational skills
  • Multi-tasking ability while meeting strict deadlines in fast paced environment
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
  • Ability to work both independently and in a team environment
  • Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together
What we offer:
  • Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • and company-paid life insurance and short and long-term disability coverage
  • Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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