Retail Training Manager

• Implement our global retail education strategy aligned with brand vision and retail excellence objectives
• Implement learning programs (in-person, digital, and blended) focused on client experience, product, storytelling, and service excellence
• Collaborate with Retail, Brand, Product, and HR teams to ensure alignment with business priorities and market needs
• Deliver training programs aligned with global and regional Retail Excellence guidelines
• Manage the local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance
• Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions
• Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals
• Partner with Store Managers to co-define SMART goals and monitor progress
• Provide on-the-floor coaching to elevate client experience, sales techniques, and operational standards
• Identify development needs and propose tailored coaching interventions
• Act as a key liaison between frontline and the Retail Excellence team, sharing field insights to inform strategy
• Support the implementation of new tools, processes, and initiatives at boutique level

• At least 5 years of experience in luxury retail, with a strong background in sales, training, or coaching
• Proven ability to deliver impactful training and coaching in a luxury environment
• Strong understanding of boutique operations and client experience standards
• Excellent communication, interpersonal, and coaching skills
• Proficiency in LMS platforms and Microsoft Office Suite
• Fluent in Cantonese, English and Mandarin

competitive and comprehensive compensation and benefits package