Retail Sales Specialist Job at Spectrum (Cortland)

Retail Sales Specialist

Spectrum

Location:
United States , Cortland

Category:
Sales

Contract Type:
Not provided

Salary:

18.00 - 24.60 USD / Hour

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Job Description:

In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice. As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

Job Responsibility:

Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
Manage operational tasks like processing payments and managing inventory
Assist in maintaining a clean and organized sales environment and with store opening and closing activities
Enhancing the customer experience while meeting sales, service, and operational goals
Identifying sales opportunities and creating ideal customer experiences through product support and education
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

Requirements:

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization
Self-motivated, competitive spirit with a desire to exceed sales goals
Positive and professional demeanor, strong attention to detail and problem-solving skills
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Nice to have:

Knowledge of the latest technology and devices
1-5 years of sales/customer service experience
1-3 years of telecommunications/wireless experience

What we offer:

Paid on-the-job training
Career progression opportunities - earn more as you grow
High-quality and affordable health and insurance benefits
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
Employee Stock Purchase Plan
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
Commission and incentives
Free and discounted internet, TV, and mobile

Additional Information:

Job Posted:
December 29, 2025

Work Type:

On-site work

Spectrum - All Job Offers

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