Retail Department Leader - Returns, IKEA

Retail Department Leader - Returns

IKEA

Location:
United States, Burbank

Category:
Customer Service

Contract Type:
Employment contract

Salary:

26.97 - 38.50 USD / Hour

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Job Description:

Leading the Customer Care team to provide a seamless and positive experience for exchanges, returns and resolutions. Building emotional connections through meaningful and empathetic interactions with customers while collaborating with other functions to identify root causes of customer issues.

Job Responsibility:

Leading and inspiring the Customer Care team to provide a seamless and positive experience for exchanges, returns and resolutions
Building emotional connections through meaningful and empathetic interactions with customers
Setting the example and coaching others on customer interactions
Proactively collaborating with other functions to identify the root causes of customer issues
Ensuring Customer Care team and Recovery team collaborate on speedy and accurate logging of customer issues, returns and recall processing
Leading and contributing to store meetings and forums
Building and maintaining a Customer Care team and ensuring they have the tools to succeed and progress in their IKEA careers

Requirements:

3 Years of experience leading a customer service team, preferably in a retail environment
Experience with problem solving and conflict handling techniques
Experience planning, driving output and measuring performance
Passion for delighting customers
Understanding that greatness requires thinking differently
Value inclusive and accepting work environment

What we offer:

Generous paid time off, holiday, and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
Fun and inclusive work environment

Additional Information:

Job Posted:
August 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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